UC Field Service Technician (Unified Communications)

AtripleA recruitment & temps; Johannesburg; On-site; ZAR 240,000 - 360,000; Full time

Job summary

A reputable recruitment firm is seeking a UC Field Service Technician in Johannesburg. The successful candidate will be responsible for providing remote support, scheduling site visits, and performing installations. A minimum of 2-4 years of audio-visual experience is required, along with strong knowledge of Crestron and Extron programming. Applicants must have a valid driver's license and own vehicle. This role offers opportunities to work on diverse projects within client's Service Level Agreements.

Qualifications

• Minimum of 2-4 years audio visual experience.
• Basic room control experience.
• Audio experience including basic DSP programming.
• Video routing and switching experience.
• Video Conferencing endpoint experience – Polycom, Avaya.

Responsibilities

• Responding to calls logged by clients.
• Providing remote/telephonic support.
• Scheduling site visits within client's Service Level Agreement.
• Resolving issues to meet SLA repair times.
• Comprehensive knowledge of wiring and cable termination.
• Installing and configuring AV equipment.
• Installing and configuring AV equipment.
• Traveling for work as required.
• Liaising with suppliers and senior staff.

Skills

Strong knowledge of Audio-Visual systems

Crestron programming

Extron programming

Good communication skills

Good time management

Attention to detail

Education

Matric

Tools

Crestron programming

Extron programming

DSP programming

Video routing

Video switching

Polycom

Avaya

Job description

Our client in the Unified Communications Industry is looking to hire a UC Field Service Technician.

Duties and Responsibilities

• Responding to calls logged by clients.
• Providing remote/telephonic support.
• Scheduling site visits within a client's Service Level Agreement Mean-Time-To-Respond time.
• Resolving an issue within a client's Service Level Agreement Mean-Time-To-Repair time.
• Understanding each client's Service Level Agreement contract and adhering to the required service.
• Scheduling and completing preventative maintenance, this includes compiling full maintenance reports after work is completed.
• Advanced fault-finding.
• Comprehensive knowledge of wiring, cable termination and best practice standards.
• Video Conferencing and Audio-Visual Equipment Configuration.
• Preparing properly before attending a site.
• Liaising with suppliers and senior staff to resolve issues.
• Doing installations when no Field Service work is required.
• Programming of Crestron and Extron control systems for Boardroom installations.
• Being available to work overtime when required.
• Being available to travel for work when required.
• Being on stand‑by when required.
• Completing training when not attending to a client.
• Must be able to work and report without direct supervision.

Qualifications

• Matric.
• A minimum of 2-4 years audio visual experience.

Knowledge and Skills

• Strong knowledge of Audio-Visual systems.
• Crestron and Extron programming non-negotiable.
• Basic room control experience.
• Audio experience including basic DSP programming.
• Video routing and switching experience.
• Video Conferencing endpoint experience – Polycom, Avaya.
• Good communication skills.
• Proof of technical skills.
• Good time management essential.
• Good planning skills.
• Strong attention to detail is essential.
• Must have a valid driver’s license & own vehicle.

Send your CV and latest pay slip to [e-mail].