Field Service Technician /On-Site Resource

AtripleA recruitment & temps; Wes-Kaap; On-site; ZAR 167,400 - 223,200; Full time

Job summary

A leading recruitment agency in South Africa seeks a knowledgeable Field Service Technician. You will engage in AV equipment checks, provide technical support, and manage installations. The ideal candidate has 2-4 years of experience in AV systems, proficiency in Crestron, and strong customer service skills. Responsibilities include supporting events and training clients on AV technologies. A valid driver's license and willingness to travel to client locations are essential. This role offers a dynamic work environment with opportunities for ongoing development.

Qualifications

• 2-4 years of experience in AV/VC systems with field service responsibilities.
• Strong knowledge of audio-visual installation practices and standards.
• Fluent in English with excellent communication skills.

Responsibilities

• Perform daily checks on AV equipment to ensure functionality.
• Assist in setting up and supporting AV systems for events.
• Provide training on AV equipment usage to clients.

Skills

Proficiency in Crestron

Audio-Visual systems knowledge

Troubleshooting skills

Customer service aptitude

Education

Matric/Senior Certificate

Technical certification or diploma in electronics

Tools

Crestron systems

Extron AV/VC systems

Job description

Job Title

Field Service Technician /On-Site Resource (Western Cape)

Description

This is a dual role that combines the responsibilities of a Field Service Technician (FST) and an On-Site Resource. The position requires occasional callouts to various client sites to perform installations, configurations, and technical support, while the majority of the time will be spent as an on‑site resource handling daily AV equipment checks, incident management, and preventative maintenance.

Responsibilities

• Daily AV Equipment Checks:
  • Perform morning checks on AV equipment in booked meeting rooms to ensure readiness before meetings start.
  • Proactive checks on AV systems during downtime to prepare for live meetings or events, ensuring all systems function correctly.
• Meeting & Event Support:
  • Assist with equipment setup, testing, and standby support for meetings, presentations, and events in areas like the Auditorium, Training Room, War Room, and other meeting spaces.
  • Manage AV systems for Video Conferencing, Broadcasting, Delegate System Recordings, and other audio‑visual functionalities.
  • Ensure all projectors and AV systems are switched off after use.
• End‑User Training:
  • Provide training on the use of AV equipment and systems to end‑users and clients, including video conferencing and control systems like Crestron and Extron.
• Incident Reporting & Troubleshooting:
  • Manage AV and network service requests and incidents, responding promptly to logged issues across meeting rooms, pause areas, and other designated spaces.
  • Conduct root‑cause analysis, troubleshooting technical issues, and resolving them onsite or escalating to the Company Service Desk when necessary.
  • Document, troubleshoot, and resolve AV and network anomalies during site visits or remotely.
• Preventative Maintenance & Equipment Care:
  • Conduct regular preventative room and system checks following procedure, ensuring equipment reliability and proper functionality.
  • Clean AV equipment (e.g., camera lenses, TV screens, projector fans) and perform routine tasks like changing projector lamps and cleaning filters.
  • Ensure DSTV distribution and other broadcasting systems are functioning throughout the building.
• Installation, Configuration & Upgrades:
  • Install, configure, and troubleshoot AV/VC systems both onsite and remotely.
  • Conduct site surveys to assess needs for new installations and upgrades.
  • Adhere to wiring and termination standards, ensuring AV installations are carried out to high standards.
• Advanced Fault‑Finding & Technical Resolution:
  • Diagnose and resolve advanced technical issues related to AV systems, ensuring compliance with SLAs and response times.
  • Program and configure control systems (Crestron, Extron) and video conferencing systems.
• Inventory Management & Reporting:
  • Manage inventory for necessary parts and equipment required for AV service and installations.
  • Accurately document service activities, ensuring proper record‑keeping for future reference and accountability.
• Collaboration & Cross‑Training:
  • Work with technical teams and other departments to share insights, propose system improvements, and assist in pre‑sales and post‑sales activities.
  • Participate in cross‑training to broaden technical expertise and support various technical areas.
• Client Interaction & SLA Adherence:
  • Act as a liaison between clients and internal teams, ensuring clear communication and swift issue resolution.
  • Conduct regular quality assurance checks to ensure compliance with client requirements and company standards.
• Field Service & Support Flexibility:
  • Provide remote support, telephonic assistance, and on‑site visits as needed.
  • Be available for overtime, travel, and standby duties.
  • Support field service scheduling, dispatching, and installation tasks during non‑field service periods.
• Ongoing Learning & Development:
  • Dedicate time to ongoing training and self‑improvement to stay updated with industry trends, emerging technologies, and system enhancements.
  • Contribute to the development of training materials and resources for both clients and internal teams.

Minimum Requirements

• Education:
  • Matric/Senior Certificate (essential)
  • Preferred technical certification or diploma in electronics, IT, or related field
• Experience:
  • 2‑4 years of proven experience in AV/VC systems, specifically in field service, installations, and troubleshooting
  • Solid knowledge of Audio‑Visual systems and technologies, including installation, wiring, cable termination, and adherence to best practice standards
  • Experience with video routing, switching, and conferencing endpoints (Crestron, Polycom, Avaya)
  • Basic room control experience and familiarity with DSP programming (advantageous)
• Technical Skills:
  • Proficiency in Crestron (Non‑Negotiable) and Extron AV/VC systems
  • Knowledge of leading AV technologies and audio‑visual installation practices
  • Strong troubleshooting and problem‑solving skills with the ability to work autonomously
  • Audio experience, including basic DSP programming, is advantageous
• Additional Requirements:
  • Fluent in English (Reading and Writing)
  • Excellent communication, time management, and planning skills
  • Strong customer service aptitude with meticulous attention to detail
  • Must hold a valid driver’s license, have access to a personal vehicle, and be willing to travel to client sites
  • Proof of technical skills and experience is required

To apply, please submit your CV, as well as your latest payslip, to [e-mail].