Travel Administration Lead

NawiriGroup; Cape Town; On-site; ZAR 350,000 - 520,000; Full time

Job summary

Go2Africa is seeking a skilled Travel Administration leader to head our Travel Administration team in Cape Town. You will ensure pre-travel administration is accurate, timely and aligned with service levels, manage supplier reconfirmations, bookings checks, and create client-ready documentation.

You will lead, coach and develop the team, monitor KPIs, and drive continuous improvement across processes, quality audits and training, ensuring the highest standard of service for our travellers.

Qualifications

• Matric required; Diploma in Travel and Tourism advantageous.
• Minimum 2 years leadership experience.
• Minimum of 3-5 years travel industry experience.
• Professional email and telesales communication.
• Experience using Bazaruto and HubSpot is advantageous.

Responsibilities

• Lead and develop Travel Administration team; conduct monthly 1:1s and reviews.
• Ensure six‑week supplier reconfirmations and timely bookings.
• Oversee booking triple checks against confirmations and invoices.
• Maintain client travel documentation to final handover.
• Monitor workloads, backlogs, and upcoming departures; reprioritize as needed.
• Implement quality audits and drive corrective actions/training.
• Coordinate onboarding and ongoing training for new admins.
• Identify and implement process improvements to travel operations.

Skills

Leadership

Team management

Planning & organising

Stakeholder management

Customer service

Quality assurance

Process improvement

Communication

Education

Matric

Diploma in Travel and Tourism

Tools

Bazaruto

HubSpot

Job description

Go2Africa is seeking a skilled Travel Administration leader to head our Travel Administration team in Cape Town. You will ensure pre-travel administration is accurate, timely and aligned with service levels, manage supplier reconfirmations, bookings checks, and create client-ready documentation.

You will lead, coach and develop the team, monitor KPIs, and drive continuous improvement across processes, quality audits and training, ensuring the highest standard of service for our travellers.