Travel Administrator

Clicks Group Limited; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

New Clicks SA (Pty) Ltd. seeks a Travel Administrator in Woodstock, Cape Town, to manage domestic, regional, and international travel, maintain booking systems, and ensure adherence to travel policies.

The role reports to the Management Accountant and involves supplier coordination and budgeting support. The ideal candidate has a relevant diploma or certificate, 3–5 years in corporate travel, and strong GDS/booking system experience.

Qualifications

• Relevant certificate or diploma in administration, travel, tourism, or a related field.
• 3–5 years’ experience in a corporate travel booking environment is essential.
• Experience working with GDS and/or online travel booking systems is essential.
• Experience in supplier coordination or travel vendor administration is a plus.

Responsibilities

• Coordinate domestic, regional, and international travel arrangements.
• Maintain and administer the online booking system with traveller profiles and approvals.
• Support travel bookers, assistants, and users with queries and changes.
• Prepare travel comparisons and recommendations within required timelines.
• Ensure compliance with travel policy and service standards.
• Coordinate air travel, accommodation, car rental, shuttle, parking, and conferencing.
• Monitor supplier performance and address traveller issues.
• Maintain accurate travel records and supplier databases.
• Assist with travel-related budgeting and reporting.
• Support executive or VIP travel arrangements when needed.
• Provide training and communications for travel users and bookers.

Skills

Planning

Prioritisation

Organisational skills

Verbal communication

Written communication

Interpersonal skills

Problem solving

Attention to detail

Independent work

Stakeholder management

Education

Diploma/certificate in administration or travel

Tools

GDS systems

Online travel booking platforms

Job description

An exciting opportunity for a Travel Administrator has become available at New Clicks SA (Pty) Ltd. The role is based in Woodstock, Cape Town and reports to the Management Accountant.

Job Purpose

To provide efficient, professional, and cost-effective administration of the Group’s travel function by coordinating domestic, regional, and international travel arrangements, maintaining booking systems and supplier relationships, and ensuring compliance with travel policies and service standards.

Job Objectives

• Coordinate domestic, regional, and international business travel arrangements in line with approved processes and service standards.
• Maintain and administer the online travel booking system, ensuring accurate traveller profiles, approvals, and booking records.
• Support travel bookers, personal assistants, and users with day-to-day travel queries, booking changes, and operational issues.
• Prepare travel comparisons and recommendations within required timelines and according to business specifications.
• Ensure compliance with the Group Travel Policy and assist with the communication, maintenance, and enforcement of travel procedures.
• Coordinate air travel, accommodation, car rental, shuttle, parking, and conferencing arrangements as required.
• Monitor suppliers’ performance against service level expectations and follow up on traveller complaints or service-related issues.
• Maintain accurate administrative documentation, supplier databases, approvals, and travel-related records.
• Assist with travel-related budget queries, cost-saving initiatives, and general reporting where required.
• Manage administrative processes related to traffic fine recoveries, rental vehicle matters, and payroll-linked travel deductions where applicable.
• Provide support for executive or VIP travel arrangements and assist with training and communication for travel users and bookers when needed.

Qualifications and Experience

• Relevant certificate or diploma in administration, travel, tourism, or a related field.
• 3-5 years’ experience in a corporate travel booking environment is essential
• Experience working with GDS and / or online travel booking systems is essential.
• Experience in supplier coordination or travel vendor administration would be an advantage.
• Sound Financial experience.
• Strong planning, prioritisation, and organisational skills.
• Effective verbal and written communication skills.
• Good interpersonal skills with a customer-service orientation.
• Strong computer literacy and the ability to work across travel and administrative systems.
• Ability to follow procedures, meet deadlines, and deliver accurate work under pressure.
• Attention to detail and strong problem-solving ability.
• Ability to work independently while collaborating effectively with internal and external stakeholders.
• Professional, reliable, adaptable, and able to manage multiple priorities.
• High levels of accountability, integrity, and service focus.