Manager Trainer

Pedros Chicken; KwaZulu-Natal; On-site; ZAR 250,000 - 350,000; Full time

Job summary

Pedros Chicken is looking for a Manager Trainer to oversee the regional training of allocated stores in KwaZulu-Natal. This role involves training employees in accordance with Standard Operating Procedures, ensuring high operational standards, and supporting new store openings.

The ideal candidate should have at least 3 to 5 years of experience in the fast-food industry and possess strong communication and organizational skills. A reliable vehicle and computer literacy are essential for this position.

Qualifications

• Minimum 3 - 5 years of restaurant and fast-food service experience.
• Good communication skills and attention to detail.
• Must be computer literate and able to write reports.

Responsibilities

• Conduct training sessions on Standard Operating Procedures.
• Monitor employee performance and training feedback.
• Assist with new store openings and team mentorship.

Skills

Restaurant and Fast-Food Service experience

Good verbal and written communication skills

Organisational and time management skills

Attention to detail

Computer literate

Tools

MIcros

POS knowledge

Job description

The Manager Trainer will be responsible for overseeing the Regional Training of allocated Pedros stores. The role involves training and coaching ensuring that the Standard Operating Procedures maintained. To optimize training efficiency, lead large-scale rollouts, and influence restaurant leadership to improve operational standard.

DUTIES AND RESPONSIBILITIES

1. Conduct training sessions on preparation of foods as per our Standard Operating Procedures
2. Support, mentor, and upskill trainees and new employees
3. Promote efficiency and improve skills of employees
4. Keep attendance and training records and registers
5. Monitor employee performance and response to training
6. Conduct performance evaluations and identify areas of improvement
7. Provide daily updates on training areas done daily in‑stores
8. Work within a team and drive the restaurant/take‑away forward
9. Assist in New Store openings – supporting the teams through constant mentoring and coaching
10. Assist the Training Department with Adhoc Training tasks and projects within Pedros
11. Doing presentations to the target audience for all Pedros Training Modules and SOP’s
12. Take charge of GP & GRV training/trouble shooting for new & existing stores.
13. Multi‑store Training & leadership, Program design & Innovation, Practical Assessments, Mentorship, Coaching Peers, Training Newly Hired Managers/Internal Development Candidates, Sign Off Managers and Support new store openings

REQUIREMENTS

1. Restaurant and Fast‑Food Service experience. Minimum 3 -5 years related experience required
2. Good verbal and written communication skills
3. Organisational and time management skills
4. Attention to detail
5. Be prepared to go the extra mile
6. Must be computer literate and must be able to write professional reports from time to time
7. MIcros and POS knowledge would be advantageous
8. Must have own reliable vehicle & mobile phone