Group Training Manager - Cape Town

Headhunters; Wes-Kaap; On-site; ZAR 240,000 - 420,000; Full time

Job summary

Headhunters is seeking an experienced training facilitator to design and deliver in-store and classroom programs across hospitality operations. The role covers class facilitation, training planning, and managing sponsorships.

You will develop course materials, coordinate yearly training schedules, support new store openings, conduct induction programs, and ensure WSP targets are met with accurate reporting.

Qualifications

• Grade 12 / Matric.
• Relevant Degree / Diploma in training and hospitality.
• Experience in training in hospitality.
• Valid drivers license and vehicle.

Responsibilities

• Class Facilitation/ Facilitation Training: facilitate various classes and prepare materials.
• Yearly Training Planner: plan and schedule internal and external training, track activities.
• New Store Opening Training: deliver brand and systems training, coordinate in-store support.
• Company Induction Programme: monthly inductions, system training, and onboarding.
• Yearly Workplace Skills Plan Submissions (WSP): track targets and submit by April.
• Managing External Training Sponsorship (DEG): manage budget and sponsorship reporting.

Skills

Facilitation

Training coordination

Reporting

Driver's license

Education

Relevant Degree / Diploma in training and hospitality

Tools

Kissflow

Magicbox

MS Micros

E-Learning Platform

Job description

Requirements:

• Grade 12 / Matric.
• Relevant Degree / Diploma in training and hospitality.
• Must have experience in training in hospitality.
• Valid drivers license and vehicle.

Responsibilities, but not limited to:

Class Facilitation/ Facilitation Training

• Facilitation of different classes.
• Facilitation of practical (in store) or theoretical classes (classroom).
• Writing of the course material for classes.

Yearly Training Planner

• Planning and scheduling of training for throughout the year.
• Includes internal and external training (sponsored training).
• Effective tracking of all training that took place within the Group per employee in order to do effective reporting.
• Franchisee training planners and brand packs i.e. SOP, Systems and Procedures. To be affected.

New Store Opening Training

• Brand specific staff training.
• Management training on company systems and procedures i.e. Kissflow, Magicbox, Micros, E-Learning Platform.
• Full team training on audit procedures and systems.
• Arranging support facilitators in store i.e. bar and coffee.
• Overall operational support for opening week.

Company Induction Programme

• Once a month induction for new employees including company overview.
• Systems and procedure training with new joining managers.
• Company organogram.
• Growth potential.

Yearly Workplace Skills Plan Submissions (WSP)

• Tracking and meeting WSP targets for specific year.
• Submission yearly by end of April.
• Ensuring records are accurately kept.

Managing External Training Sponsorship (i.e. DEG)

• Constantly updating and managing DEG budget every year.
• Effective meeting of contract requirements s per original agreement for sponsorship.
• Compiling effectiveness of sponsored training.
• Effective reporting to sponsorship as per contractual obligations.
• Ensuring that maximum funding potential is achieved.
• Performs additional responsibilities, although not detailed, as per operational needs and per Management request.

Please note that should you not receive a response within 2 weeks of applying, you may consider your application unsuccessful.