Training & Compliance Solutions Specialist

Smartrecruiters, Inc.; Pretoria; À distance; ZAR 320 000 - 450 000; Plein temps

Avantages offerts par ce poste

Flexible hours

Fully remote work

Health insurance

Career growth training

Résumé du poste

Smartrecruiters, Inc. is seeking a Remote Customer Solutions Specialist for the telecoms sector. This fully remote role involves delivering excellent customer support and technical solutions to telecoms clients from anywhere.

You will be the primary contact for inquiries, troubleshooting issues, and ensuring a positive customer experience to drive retention in a competitive market. The position emphasizes remote problem-solving, setup guidance, and ongoing customer education on service features.

Qualifications

• Minimum 2 years of experience in customer support or technical support.
• Strong understanding of telecommunications services (internet, mobile, VoIP).
• Excellent communication, active listening, and problem-solving skills.
• Proficiency with CRM software and remote support tools.

Responsabilités

• Provide remote technical support and troubleshooting for telecom services and products.
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Guide customers through setup, installation, and usage of telecom equipment and software.
• Diagnose and resolve technical issues, escalating complex problems to higher support tiers when necessary.
• Educate customers on product features, services, and best practices to enhance their experience.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.

Connaissances

Customer support experience

Communication skills

Problem-solving

CRM software proficiency

Remote work capability

Formation

High school diploma

Post-secondary education in related field (a plus)

Outils

CRM software

Remote support tools

Description du poste

Remote Customer Solutions Specialist - Telecoms

Remote Customer Solutions Specialist

Our client is looking for a customer-focused and technically adept Remote Customer Solutions Specialist to join their expanding team. This position is entirely remote, allowing you to provide exceptional support and technical solutions to our valued telecoms customers from anywhere. You will act as a primary point of contact, addressing inquiries, troubleshooting issues, and ensuring a positive customer experience. This role is crucial for customer retention and satisfaction in the competitive telecommunications market.

About the Role

Our client is looking for a customer-focused and technically adept Remote Customer Solutions Specialist to join their expanding team. This position is entirely remote, allowing you to provide exceptional support and technical solutions to our valued telecoms customers from anywhere. You will act as a primary point of contact, addressing inquiries, troubleshooting issues, and ensuring a positive customer experience. This role is crucial for customer retention and satisfaction in the competitive telecommunications market.

Key Responsibilities

• Provide remote technical support and troubleshooting for a range of telecommunications services and products.
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Guide customers through setup, installation, and usage of telecom equipment and software.
• Diagnose and resolve technical issues, escalating complex problems to higher support tiers when necessary.
• Educate customers on product features, services, and best practices to enhance their experience.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.

Requirements

• High school diploma or equivalent; post-secondary education in a related field is a plus.
• Minimum 2 years of experience in customer support, technical support, or a similar role, preferably in the telecoms industry.
• Strong understanding of common telecommunications services (e.g., internet, mobile, VoIP).
• Excellent communication, active listening, and problem-solving skills.
• Proficiency with CRM software and remote support tools.
• Ability to work independently and manage time effectively in a remote setting.

Benefits

• Competitive annual salary and potential for performance bonuses.
• Fully remote work arrangement with flexible hours.
• Comprehensive health, dental, and vision insurance.
• Paid training programs and opportunities for career growth.
• A supportive and collaborative remote team culture.