Telecoms Support Specialist

Placements24; Gauteng; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Remote work

Flexible scheduling

Training & development

Paid time off

Job summary

Placements24 is seeking a dedicated Telecoms Support Specialist to provide first-line technical assistance in a fully remote capacity. You will diagnose and resolve issues related to voice, data, and network connectivity and serve as the initial point of contact for customers.

Working remotely within a distributed team, you will document interactions, escalate when needed, and contribute to knowledge bases. The role rewards strong problem-solving and independent work.

Qualifications

• Proven experience in a technical support role, preferably in telecoms.
• Strong understanding of VoIP, SIP, mobile networks and broadband tech.
• Excellent troubleshooting and problem-solving skills.
• Proficiency with CRM and ticketing systems, clear communication.
• Ability to work independently in a remote setting.

Responsibilities

• Provide first-line technical support for telecom services via phone, email, and chat.
• Diagnose and troubleshoot VoIP, mobile, broadband, and connectivity issues.
• Escalate complex problems to higher-level teams when needed.
• Document interactions, steps taken, and resolutions accurately.
• Assist with setup and configuration of customer equipment and services.
• Contribute to knowledge base by creating and updating support articles.

Skills

Tech support

Telecoms

VoIP

SIP

Mobile networks

Broadband

CRM

Ticketing systems

Communication skills

Remote work

Tools

CRM tools

Ticketing systems

Job description

Our client is seeking a dedicated Telecoms Support Specialist to provide exceptional technical assistance in a fully remote capacity. This role is critical in ensuring our clients receive timely and effective support for their telecommunications services. You will be the first point of contact for technical issues, diagnosing and resolving problems related to voice, data, and network connectivity. Working remotely, you will leverage your technical expertise and communication skills to maintain high levels of customer satisfaction. This position offers the chance to be part of a forward-thinking company that values innovation and employee well-being within a distributed team structure.

Key Responsibilities

• Provide first-line technical support for telecommunications services via phone, email, and chat.
• Diagnose and troubleshoot issues related to VoIP, mobile services, broadband, and network connectivity.
• Escalate complex issues to higher-level support teams or relevant departments.
• Document all support interactions, troubleshooting steps, and resolutions accurately.
• Assist with the setup and configuration of customer equipment and services.
• Contribute to the knowledge base by creating and updating support articles.

Requirements

• Proven experience in a technical support role, preferably within the telecoms industry.
• Strong understanding of telecommunications concepts, including VoIP, SIP, mobile networks (3G, 4G, 5G), and broadband technologies.
• Excellent troubleshooting and problem-solving skills.
• Proficiency with CRM and ticketing systems.
• Strong communication and interpersonal skills, with the ability to explain technical issues clearly.
• Ability to work independently and manage time effectively in a remote setting.

Benefits

• Competitive annual salary and potential for performance bonuses.
• Comprehensive medical aid coverage.
• Opportunities for remote work and flexible scheduling.
• Training and development programs to enhance technical skills.
• A collaborative and supportive remote team environment.
• Paid time off and public holidays.