Trade Support Specialist (Fx e-Trading)

RMB - Rand Merchant Bank; Johannesburg; On-site; ZAR 420,000 - 660,000; Full time

Job summary

RMB Rand Merchant Bank in Johannesburg is seeking an experienced FX production support specialist to provide L1/L2 support across the FX eTrading stack, monitor pricing and trade flows, and coordinate incidents with Level 3 teams.

You will work with trading, eClient Services and technology stakeholders to improve observability, runbooks and resilience, supporting change and disaster recovery testing and ensuring smooth production operations.

Qualifications

• Bachelor's degree or equivalent in CS/IT/Engineering/Finance or related field.
• 3-5 years' application or production-support experience, preferably within FX or financial markets tech.
• Experience with incident, problem, change and release management across technical teams and vendors.
• Experience supporting business-critical front-office or time-sensitive applications.

Responsibilities

• Provide real-time L1/L2 technical and functional support for FX eTrading platforms and users.
• Own incidents through diagnosis, restoration, escalation and closure, engaging Level 3 teams and vendors when required.
• Monitor pricing, trade processing, interfaces and market-data; perform log analysis and transaction tracing.
• Support platform releases, upgrades, testing, implementation and post-release validation.
• Coordinate with network, infrastructure, database and vendor teams across incidents and changes.

Skills

FX eTrading

Incident management

Log analysis

Linux/Unix

SQL

Monitoring

Automation

Education

Bachelor's Degree in Computer Science/IT/Engineering/Finance

Tools

FIX protocol

SmartTrade

Job description

Job Description

The purpose of the role is as follows: Provide dedicated L2 production support across the FX eTrading stack. Support front-office users, monitor pricing and trade flows, investigate incidents across integrated systems, and reduce Level 3 operational support demand on the FX eTrading team.

Key Responsibilities

FX production support

• Provide real-time L1/L2 technical and functional support for FX eTrading platforms and users
• Act as a primary support point for the wider connected FX stack
• Investigate pricing, execution, booking, trade-flow, credit-limit, connectivity and market-data issues
• Own incidents through diagnosis, restoration, escalation and closure, engaging Level 3 teams and vendors when required
• Provide clear incident and service communications to trading, eClient Services and technology stakeholders

FX stack monitoring and troubleshooting

• Proactively monitor platform health, pricing, trade processing, interfaces, FIX connectivity and downstream flows
• Trace issues across all FX products including integrations and market-data contributors
• Perform log analysis, transaction tracing and validation of pricing and trade data
• Identify recurring failures and improve monitoring, alerting, documentation and operational controls

Platform administration and controls

• Support user access, entitlements, client and instrument mappings, currency‑pair configuration and approved operational changes
• Support daily checks, credit and limit issues, client enablement and production queries
• Maintain runbooks, support procedures, known‑error information and escalation paths

Change, release and resilience support

• Support FX platform releases, upgrades, configuration changes, testing, implementation and post‑release validation
• Participate in UAT, production readiness, hypercare and defect validation for new FX capabilities
• Support disaster recovery and resilience testing across FX stack and key FX dependencies
• Coordinate with network, infrastructure, database, cybersecurity and vendor teams across multi‑layer incidents and changes

Service improvement and collaboration

• Work closely with the FX eTrading Technology team, trading desks, eClient Services and vendors to improve service quality
• Reduce repeat incidents through root cause analysis, permanent fixes, automation and improved observability
• Build FX platform knowledge within the wider support function and reduce dependency on Level 3 resources
• Support migration and stabilisation of new FX capabilities as the platform stack evolves

Qualifications And Experience

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Finance or related field
• 3-5 years' application or production-support experience, preferably within FX, electronic trading or financial‑markets technology
• Experience supporting business‑critical applications in a front‑office or time‑sensitive environment
• Experience with incident, problem, change and release management across technical teams and vendors

Technical And Functional Skills

• FX products: Spot, Forwards, Swaps and NDFs
• FX trade lifecycle, pricing, execution and post‑trade flows
• SmartTrade or comparable FX eTrading support
• FIX protocol and eTrading connectivity
• Linux/Unix, SQL, networking and log analysis
• Monitoring, alerting, scripting and automation
• Market‑data and integration troubleshooting
• Operational risk, change control and DR

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.