Trade Support Specialist (Fx e-Trading)

FirstRand Bank Limited; Sandton; Sur place; ZAR 850 000 - 1 150 000; Plein temps

Résumé du poste

FirstRand Bank Limited is seeking an experienced FX eTrading production support specialist to provide real-time L1/L2 technical and functional support across the FX stack. You will investigate pricing, trade flows and incidents, coordinating with diverse technologists and vendors to minimize disruption.

The role demands hands-on platform monitoring, log analysis, and collaboration with front-office users and trading desks to ensure high availability and accurate market data across FX products.

Qualifications

• 3-5 years' application or production-support experience, preferably within FX, electronic trading or financial-markets technology.
• Experience supporting business-critical applications in a front-office or time-sensitive environment.
• Experience with incident, problem, change and release management across technical teams and vendors.

Responsabilités

• Provide dedicated L2 production support across the FX eTrading stack.
• Act as a primary support point for the wider connected FX stack.
• Investigate pricing, execution, booking, trade-flow, credit-limit, connectivity and market-data issues.
• Own incidents through diagnosis, restoration and closure, escalating to Level 3 when required.
• Monitor platform health, pricing, trade processing, interfaces, FIX connectivity and downstream flows.
• Coordinate with network, infrastructure, database, cybersecurity and vendor teams across multi-layer incidents and changes.
• Reduce repeat incidents through root cause analysis, permanent fixes, automation and observability.

Connaissances

Incident management

Troubleshooting

Monitoring & alerting

Automation

Log analysis

Formation

Bachelor's Degree in Computer Science, Information Technology, Engineering, Finance or related field

Outils

Linux/Unix

SQL

Networking

FIX protocol

Description du poste

Job Description

The purpose of the role is as follows: Provide dedicated L2 production support across the FX eTrading stack. Support front-office users, monitor pricing and trade flows, investigate incidents across integrated systems, and reduce Level 3 operational support demand on the FX eTrading team.

Key Responsibilities

FX production support Provide real-time L1/L2 technical and functional support for FX eTrading platforms and users Act as a primary support point for the wider connected FX stack Investigate pricing, execution, booking, trade-flow, credit-limit, connectivity and market-data issues Own incidents through diagnosis, restoration, escalation and closure, engaging Level 3 teams and vendors when required Provide clear incident and service communications to trading, eClient Services and technology stakeholders FX stack monitoring and troubleshooting Proactively monitor platform health, pricing, trade processing, interfaces, FIX connectivity and downstream flows Trace issues across all FX products including integrations and market-data contributors Perform log analysis, transaction tracing and validation of pricing and trade data Identify recurring failures and improve monitoring, alerting, documentation and operational controls Platform administration and controls Support user access, entitlements, client and instrument mappings, currency-pair configuration and approved operational changes Support daily checks, credit and limit issues, client enablement and production queries Maintain runbooks, support procedures, known-error information and escalation paths Change, release and resilience support Support FX platform releases, upgrades, configuration changes, testing, implementation and post-release validation Participate in UAT, production readiness, hypercare and defect validation for new FX capabilities Support disaster recovery and resilience testing across FX stack and key FX dependencies Coordinate with network, infrastructure, database, cybersecurity and vendor teams across multi-layer incidents and changes Service improvement and collaboration Work closely with the FX eTrading Technology team, trading desks, eClient Services and vendors to improve service quality Reduce repeat incidents through root cause analysis, permanent fixes, automation and improved observability Build FX platform knowledge within the wider support function and reduce dependency on Level 3 resources Support migration and stabilisation of new FX capabilities as the platform stack evolves.

Qualifications and Experience

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Finance or related field
• 3-5 years' application or production-support experience, preferably within FX, electronic trading or financial-markets technology
• Experience supporting business-critical applications in a front-office or time-sensitive environment
• Experience with incident, problem, change and release management across technical teams and vendors
• FX products: Spot, Forwards, Swaps and NDFs
• FX trade lifecycle, pricing, execution and post-trade flows
• SmartTrade or comparable FX eTrading support FIX protocol and eTrading connectivity
• Linux/Unix, SQL, networking and log analysis
• Monitoring, alerting, scripting and automation
• Market-data and integration troubleshooting
• Operational risk, change control and DR

Company

FirstRand provides a comprehensive range of financial services in South Africa and certain markets in broader Africa. The group also offers certain niche products and services in the UK and India. Listed on the Johannesburg Stock Exchange (JSE) and the Namibian Stock Exchange (NSX), FirstRand Limited is the largest financial institution by market capitalisation in Africa. The group follows a multi-branding approach. Its portfolio of financial services businesses includes FNB, RMB, WesBank, Ashburton Investments, Aldermore, MotoNovo and DirectAxis. Many are leaders in their respective segments and markets, offering transactional, lending, investment and insurance products and services. The FirstRand Corporate Centre houses many of the critical functions required by a large and complex financial services group. The group's track record of delivering superior returns to shareholders has been achieved through a combination of organic growth, acquisitions, innovation and the creation of completely new businesses. The group’s purpose of delivering Shared Prosperity provides many opportunities for employees to innovate to address social and environmental challenges in our markets. All of our businesses have successful Volunteering programmes which also allow employees to adopt and support causes close to their hearts.

Equal Opportunity & Inclusion

All appointments will be made in line with FirstRand Group’s Employment Equity plan.

The Bank supports the recruitment and advancement of individuals with disabilities.

In order for us to fulfil this purpose, candidates can disclose their disability information on a voluntary basis.

The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.