Remote Tour Guide Coordinator: Scheduling, Guest Experience

Placements24; Upington; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Professional development

Remote work

Job summary

Placements24 in Upington seeks an organized and enthusiastic Tour Guide Coordinator to manage and schedule tour guides for operations servicing the Upington area and Northern Cape attractions.

You will match guides with tours based on expertise and availability, ensure safety standards, and act as a liaison between guides, guests, and the company to deliver memorable travel experiences.

Qualifications

• Experience in tour operations or coordination.
• Strong communication and organizational skills.
• Ability to manage multiple tasks in a fast-paced remote environment.
• Knowledge of the Northern Cape region is desirable.
• Proficiency with scheduling software and standard office applications.

Responsibilities

• Schedule and assign tour guides to tours based on availability and client requirements.
• Communicate tour details, routes, and client expectations clearly to guides.
• Monitor tour progress and ensure adherence to schedules and safety protocols.
• Maintain records of guide shifts, performance, and client feedback.
• Act as primary contact for guides and address operational issues.
• Assist in refining tour routes and content to enhance guest experience in Upington and the Northern Cape.

Skills

Communication

Logistical planning

Tour operations

Scheduling software

Tools

Scheduling software

Office apps

Job description

Placements24 in Upington seeks an organized and enthusiastic Tour Guide Coordinator to manage and schedule tour guides for operations servicing the Upington area and Northern Cape attractions.

You will match guides with tours based on expertise and availability, ensure safety standards, and act as a liaison between guides, guests, and the company to deliver memorable travel experiences.