Tier 2 Technical Support / Systems Administrator Benoni

Jobs 4 All; Gauteng; On-site; ZAR 152,000 - 205,000; Full time

Job summary

Jobs 4 All is recruiting for a Tier 2 Technical Support / Systems Administrator based in Benoni. The role focuses on escalation of Tier 1 issues, systems administration, and infrastructure maintenance to keep core IT services running smoothly.

You will manage Active Directory, Microsoft 365, Windows Server environments, and drive patching, documentation, and project support. Willingness to travel and after-hours standby may be required.

Qualifications

• Matric required.
• CompTIA A+ and CompTIA Network+ certifications preferred.
• Microsoft Certification (Modern Desktop, Azure or 365) or equivalent required/noted.

Responsibilities

• Resolve escalated technical incidents and service requests.
• Administer Active Directory, Microsoft 365, user accounts, and permissions.
• Support Windows Server environments and Group Policy management.
• Install, maintain, and troubleshoot hardware, software, and business applications.
• Perform endpoint management, patching, and software updates.
• Assist with server administration, backups, virtual environments, and infrastructure maintenance.
• Monitor systems, investigate recurring issues, and recommend improvements.
• Support IT projects, system upgrades, migrations, and deployments.
• Create and maintain technical documentation and knowledge base articles.
• Mentor Tier 1 technicians and promote best practices.

Skills

Active Directory

Microsoft 365

Windows Server

PowerShell

VMware/Hyper-V

Education

Matric

CompTIA A+

CompTIA Network+

Microsoft Certification (Modern Desktop / Azure / 365)

Tools

VMware

Hyper-V

Microsoft Intune

Job description

Tier 2 Technical Support / Systems Administrator

Location: Benoni

Salary: R16 000 per month

Department: IT Support (Support Division)

Job Summary
We are seeking a Tier 2 Technical Support / Systems Administrator to provide advanced technical support, systems administration, and infrastructure support. The successful candidate will act as the escalation point for Tier 1 support, ensuring efficient resolution of technical issues and maintaining core IT systems.

Key Responsibilities

• Resolve escalated technical incidents and service requests.
• Administer Active Directory, Microsoft 365, user accounts, and permissions.
• Support Windows Server environments and Group Policy management.
• Install, maintain, and troubleshoot hardware, software, and business applications.
• Perform endpoint management, patching, and software updates.
• Assist with server administration, backups, virtual environments, and infrastructure maintenance.
• Monitor systems, investigate recurring issues, and recommend improvements.
• Support IT projects, system upgrades, migrations, and deployments.
• Create and maintain technical documentation and knowledge base articles.
• Mentor Tier 1 technicians and promote best practices.

Qualifications

• Matric
• CompTIA A+
• CompTIA Network+
• Microsoft Certification (Modern Desktop, Azure, or Microsoft 365) or equivalent

Experience

• 3 to 5 years' experience in IT Support or Systems Administration
• Active Directory and Microsoft 365 administration
• Windows Server support
• Desktop and endpoint support
• Hardware troubleshooting and user administration
• Preferred Skills
• VMware or Hyper‑V
• PowerShell
• DNS, DHCP, and VPN technologies
• Microsoft Intune and endpoint management platforms
• Advanced troubleshooting
• Analytical thinking
• Time management and prioritisation
• Teamwork and accountability
• Additional Requirements
• Willingness to participate in after‑hours standby support.
• Ability to travel when required.
• Ability to lift and install IT equipment where necessary.