Tier 2 Network Support Engineer

The Vocation Station; Cape Town; On-site; ZAR 450,000 - 600,000; Full time

Job summary

The Vocation Station is seeking a seasoned Tier 2 Network Support Engineer to join our growing IT services team in Cape Town. You will own escalated issues across client environments, drive resolutions, and contribute to infrastructure projects, with exposure to Windows Server, AD/DNS/DHCP, VMware/Hyper-V, and security tooling.

We offer a path toward Tier 3 leadership with opportunities to influence client environments, governance, and project delivery.

Qualifications

• Experience in IT support environments, ideally MSPs.
• Strong knowledge of Windows Server features and administration.
• Proficient in AD/DNS/DHCP management and troubleshooting.
• Hands-on with virtualization platforms (VMware vSphere and/or Hyper-V).
• Experience with security and backup tools (Mimecast, Barracuda, Veeam).

Responsibilities

• Own escalated technical issues and drive resolution.
• Deliver support that meets SLA targets.
• Troubleshoot client server, network and infrastructure setups.
• Roll out infrastructure changes, upgrades, and migrations.
• Contribute to hardware, software, and virtualization projects.
• Plan and deliver projects end-to-end with stakeholders.
• Prepare statements of work, deliverables and timelines.
• Maintain clear client communication during incidents and changes.
• Identify improvements to performance, stability and security.
• Document processes to keep operations repeatable.

Skills

IT support

MSP experience

Windows Server

AD/DNS/DHCP

VMware/Hyper-V

Incident management

Tools

VMware vSphere

Hyper-V

Veeam

Acronis

Barracuda

Job description

Tier 2 Network Support Engineer required in Cape Town.

Be part of a growing IT services company as they build out a brand-new technical support team within. This role suits a seasoned Tier 2 Engineer who thrives on solving meaty infrastructure problems, taking real ownership of client environments, and getting stuck into project work, not just ticket-closing.

There’s genuine growth potential here. It could be the right fit for a solid Tier 2 Engineer ready to step up, or someone already working at near-Tier 3 level looking for a clear runway into a senior technical position.

You’ll get broad exposure across support, infrastructure, networking, server environments and client projects — with plenty of scope to make a visible impact on the team.

Core tech stack: Windows Server, Active Directory, DNS, DHCP, IIS, PKI, VMware, Hyper‑V, Exchange, SAN/NAS, VLANs, routing, firewalls, LAN/WAN/MPLS, WiFi, Mimecast, Barracuda, Veeam, Acronis, Microsoft Azure and Fortinet.

What you’ll be doing:

• Owning escalated technical issues and driving them to resolution
• Delivering support that consistently meets SLA targets
• Troubleshooting and supporting client server, network and infrastructure setups
• Rolling out infrastructure changes, upgrades and migrations
• Contributing to hardware, software, Wintel and virtualisation projects
• Helping plan, implement and deliver projects end-to-end
• Assisting with scoping and pricing at the pre‑sales stage
• Putting together SOWs, deliverables, project plans and timelines
• Keeping clients in the loop through incidents, changes and project work
• Spotting opportunities to boost performance, stability and security in client environments
• Documenting processes to keep things consistent and repeatable
• Building solid relationships with clients and internal teams alike
• Working in server rooms and data centres when needed, including racking and hardware installs
• Turning client requirements into practical, workable solutions

What you’ll bring:

• Around 5-8 years in IT support, ideally with MSP experience (or a mix of internal/external support)
• Strong hands‑on skills with Windows Server 2012 R2 through 2022
• Intermediate‑advanced AD, DNS, DHCP, IIS and PKI knowledge
• Good working knowledge of VMware vSphere and/or Hyper‑V
• A solid grip on IP addressing and subnetting
• Familiarity with SAN/NAS storage
• Understanding of VLANs, routing, firewall behaviour and packet shaping
• Experience with UTM and firewall tech
• Exposure to LAN, WAN and MPLS environments
• WiFi support experience
• Working knowledge of Microsoft Exchange
• Exposure to security tools like antivirus, Mimecast, Barracuda or similar
• Comfortable in server rooms and data centres
  A structured, ITIL-minded approach to incidents, requests and changes
• Strong communication skills, confident dealing directly with clients
• A self‑starter who owns problems, manages priorities and sees things through
• Certifications: Preference given to candidates with Fortinet NSE 1-3 and/or Microsoft Azure Fundamentals. A+, N+, MS 365, VMware, Hyper‑V, Veeam or Acronis certs are all a bonus.

Sound like you?

If you’re an experienced support engineer looking for broader exposure, more ownership, and a genuine path toward Tier 3 or technical leadership, this one’s worth a look.