Tenant Liaison Officer

University of Fort Hare; Cape Town; On-site; ZAR 180,000 - 300,000; Full time

Job summary

University of Fort Hare seeks a proactive Tenant Liaison Officer to manage day-to-day operations of a residential portfolio and nurture strong tenant relationships in Cape Town. You will oversee leasing, onboarding, and communication, ensuring occupancy, rental collection, and accurate lease administration.

The role requires 3+ years in property/tenant liaison or property management, with 2+ years of admin experience, and solid MS Office and CRM system knowledge.

Qualifications

• Grade 12 (Matric) is required.
• Relevant qualification in property management, built environment, or related field.
• Minimum 3+ years’ experience in property/tenant liaison or property management.
• At least 2 years’ administrative experience.
• Basic accounting knowledge and experience with CRM/property systems.
• Strong computer literacy (MS Office essential).

Responsibilities

• Manage day-to-day operations of the residential portfolio and tenant relations.
• Coordinate leasing, handover, and tenant onboarding activities.
• Assess applications, conduct credit checks, and affordability assessments.
• Verify documentation and ensure compliance with qualification criteria.
• Maintain tenant records and file management across systems.
• Process billing, rent collections, and reconciliations; generate statements.

Skills

MS Office

Basic accounting

CRM software

Property management

Education

Grade 12

Property management qualification

Tools

CRM software

Property management system

Job description

Annually Cost To Company (Market related)

An exciting opportunity exists for a proactive and detail-oriented Tenant Liaison Officer to take responsibility for the day-to-day management of a residential building portfolio. This role is central to ensuring strong tenant relationships, optimal occupancy levels, efficient rental collection, and smooth lease administration processes.

You will act as the key link between tenants and management—ensuring a professional, responsive, and well-organised rental environment while maintaining strong financial and operational control across the portfolio.

• Support marketing and networking activities to maintain optimal occupancy levels
• Manage waiting lists and engage prospective tenants
• Ensure visibility of site marketing materials and accurate tenant communication
• Assess applications and conduct credit checks, interviews, and affordability assessments
• Verify documentation and ensure compliance with qualification criteria
• Communicate application outcomes professionally and timeously

Tenant Acquisition & Marketing

• Support marketing and networking activities to maintain optimal occupancy levels
• Manage waiting lists and engage prospective tenants
• Ensure visibility of site marketing materials and accurate tenant communication

Tenant Screening & Pre-Take-On

• Assess applications and conduct credit checks, interviews, and affordability assessments
• Verify documentation and ensure compliance with qualification criteria
• Communicate application outcomes professionally and timeously

Leasing, Handover & Onboarding

• Prepare and process lease agreements and ensure accurate signing and filing
• Conduct unit inspections, handovers, and tenant inductions
• Explain lease terms, house rules, and deposit requirements to new tenants
• Maintain accurate tenant records across systems and files

Accounts & Rental Management

• Open and maintain tenant accounts on the property management system
• Process billing, debit orders, receipts, and reconciliations
• Generate monthly statements, arrears reports, and financial summaries
• Manage utility accounts and ensure accurate reconciliation

Debt Collection & Credit Control

• Follow up on arrears and implement credit control procedures
• Issue statements, final notices, and conduct tenant follow-ups
• Escalate accounts for legal action where required
• Monitor and report on arrears performance

Lease Administration & Tenant Relations

• Act as custodian of lease agreements and tenant records
• Handle tenant queries, disputes, and complaints professionally
• Enforce lease terms and house rules consistently
• Support tenant engagement and communication initiatives

Administration & Reporting

• Maintain accurate filing systems (hardcopy and digital)
• Prepare weekly and monthly operational reports
• Ensure compliance with internal processes and procedures

Welfare Support

• Liaise with social workers and welfare organisations where required
• Provide appropriate tenant support referrals when needed

Minimum Requirements

• Grade 12 (Matric)
• Relevant qualification in property management, built environment, or related field
• Minimum 3+ years’ experience in property/tenant liaison or property management
• At least 2 years’ administrative experience
• Basic accounting knowledge and experience with CRM/property systems
• Strong computer literacy (MS Office essential)

Please note that only suitable candidates will be contacted.