TEMS Administrator: Customer Ops & Support

Brambles / CHEP; South Africa; Presencial; ZAR 250.000 - 360.000; Jornada completa

Descripción de la vacante

CHEP, a Brambles group company, is seeking a TEMS Administrator to join our customer-focused team in South Africa. You will build strong relationships, reconcile accounts, and manage EMS balances while supporting the Siebel system to ensure accurate customer requests.

You will also handle site visits, coordinate collections, and provide office support, acting as a backup for TEMS and other teammates to foster a collaborative environment.

Formación

• Outstanding customer service mindset and communication skills.
• Ability to reconcile customer accounts and manage balances.
• Experience supporting customer contact functions and helpdesk tasks.

Responsabilidades

• Act as primary contact for customers, delivering exceptional service.
• Support resolution of queries and operational issues to ensure smooth operations.
• Proactively manage accounts, scheduling, reconciliations, and administrative tasks.
• Provide electronic system support and assist with the local helpdesk.
• Do site visits, feedback, and coordinate EMS collections as needed.
• Back up TEMS and collaborate with the team to meet objectives.

Conocimientos

Account Management

Customer Data Management

CDD

Customer Engagement

Customer Retentions

Customer Satisfaction

Customer Support

Data Integrity

Issue Management

Order Processing

Process Improvements

Relationship Building

Sales Coordination

Herramientas

Siebel

Descripción del empleo

CHEP, a Brambles group company, is seeking a TEMS Administrator to join our customer-focused team in South Africa. You will build strong relationships, reconcile accounts, and manage EMS balances while supporting the Siebel system to ensure accurate customer requests.

You will also handle site visits, coordinate collections, and provide office support, acting as a backup for TEMS and other teammates to foster a collaborative environment.