TEMS Administrator: Customer Ops & Support (Hybrid)

CHEP UK Ltd.; South Africa; On-site; ZAR 180,000 - 240,000; Full time

Job summary

CHEP UK Ltd. seeks a TEMS Administrator to act as the primary customer contact, manage accounts, reconcile balances, and support CHEP’s telematics and TEMS operations. You will coordinate collections, oversee EMS balances, and provide proactive feedback to customers and Business Managers to resolve issues.

The role emphasizes strong communication, data accuracy, and teamwork in a hybrid or on-site environment, with a focus on delivering excellent customer service and operational efficiency.

Qualifications

• Experience in customer-facing roles and order processing.
• Strong data integrity and reconciliation abilities.
• Ability to manage multiple priorities and schedule effectively.

Responsibilities

• Act as primary contact for customers, delivering exceptional service and building relationships.
• Resolve customer queries and operational issues to support smooth CHEP operations.
• Reconcile accounts, manage equipment balances, and process requests in Siebel or similar systems.

Skills

Account Management

Customer Data Management

CDD

Customer Engagement

Customer Retentions

Customer Satisfaction

Customer Support

Data Integrity

Issue Management

Order Processing

Process Improvements

Relationship Building

Sales Coordination

Job description

CHEP UK Ltd. seeks a TEMS Administrator to act as the primary customer contact, manage accounts, reconcile balances, and support CHEP’s telematics and TEMS operations. You will coordinate collections, oversee EMS balances, and provide proactive feedback to customers and Business Managers to resolve issues.

The role emphasizes strong communication, data accuracy, and teamwork in a hybrid or on-site environment, with a focus on delivering excellent customer service and operational efficiency.