TEMS Administrator DSV

Brambles / CHEP; South Africa; Presencial; ZAR 250.000 - 360.000; Jornada completa

Descripción de la vacante

CHEP, a Brambles group company, is seeking a TEMS Administrator to join our customer-focused team in South Africa. You will build strong relationships, reconcile accounts, and manage EMS balances while supporting the Siebel system to ensure accurate customer requests.

You will also handle site visits, coordinate collections, and provide office support, acting as a backup for TEMS and other teammates to foster a collaborative environment.

Formación

• Outstanding customer service mindset and communication skills.
• Ability to reconcile customer accounts and manage balances.
• Experience supporting customer contact functions and helpdesk tasks.

Responsabilidades

• Act as primary contact for customers, delivering exceptional service.
• Support resolution of queries and operational issues to ensure smooth operations.
• Proactively manage accounts, scheduling, reconciliations, and administrative tasks.
• Provide electronic system support and assist with the local helpdesk.
• Do site visits, feedback, and coordinate EMS collections as needed.
• Back up TEMS and collaborate with the team to meet objectives.

Conocimientos

Account Management

Customer Data Management

CDD

Customer Engagement

Customer Retentions

Customer Satisfaction

Customer Support

Data Integrity

Issue Management

Order Processing

Process Improvements

Relationship Building

Sales Coordination

Herramientas

Siebel

Descripción del empleo

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model .

Job Description

Key Responsibilities May Include:

Build and maintain strong customer relationships through effective communication, timely query resolution, and proactive identification of potential issues. Reconcile customer accounts, manage equipment balances, and ensure the accurate processing of customer requests on systems such as Siebel. Coordinate and arrange the telephonic collection of pallets, managing EMS customer balances and suspended movements for resolution. Conduct site visits, schedule calls, and provide feedback and corrective recommendations to customers and Business Managers to address operational issues. Investigate and resolve queries from customers and internal teams, ensuring prompt follow-up and adherence to recommendations. Provide electronic system support to the local client base, including managing the helpdesk function where applicable. Perform general office administration tasks, including handling the switchboard, filing, and participating in team projects and initiatives. Serve as a backup for TEMS and other team members as needed, contributing to a collaborative and supportive team environment

TEMS Administrator DSV

If Exceptional Customer service is your motto, consider your next role as a TEMS Administrator.

What the role entails :

• Act as the primary point of contact for customers, providing exceptional service and fostering strong relationships to ensure customer satisfaction.
• Support the resolution of customer queries and operational issues, contributing to the smooth operation of CHEP's customer contact functions.
• Proactively manage customer accounts, including reconciliations, scheduling, and administrative support, to enhance operational efficiency and customer experience.

What you will do:

• - Build and maintain strong customer relationships through effective communication, timely query resolution, and proactive identification of potential issues.
• - Reconcile customer accounts, manage equipment balances, and ensure the accurate processing of customer requests on systems such as Siebel.
• - Coordinate and arrange the telephonic collection of pallets, managing EMS customer balances and suspended movements for resolution.
• - Conduct site visits, schedule calls, and provide feedback and corrective recommendations to customers and Business Managers to address operational issues.
• - Investigate and resolve queries from customers and internal teams, ensuring prompt follow-up and adherence to recommendations.
• - Provide electronic system support to the local client base, including managing the helpdesk function where applicable.
• - Perform general office administration tasks, including handling the switchboard, filing, and participating in team projects and initiatives.
• - Serve as a backup for TEMS and other team members as needed, contributing to a collaborative and supportive team environment

Remote Type

Not Remote

Skills to succeed in the role

Account Management, Customer Data Management, Customer Due Diligence (CDD), Customer Engagement, Customer Retentions, Customer Satisfaction, Customer Support, Data Integrity, Issue Management, Order Processing, Process Improvements, Relationship Building, Sales Coordination

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [e-mail].