TEMS Administrator DSV

CHEP South Africa (Pty) Ltd; South Africa; Híbrido; ZAR 180.000 - 240.000; Jornada completa

Descripción de la vacante

CHEP South Africa (Pty) Ltd is seeking a TEMS Administrator to act as the primary contact for customers, manage accounts, and support the resolution of queries. The role involves reconciliation, scheduling, and administrative duties to ensure efficient operations across CHEP's customer contact functions.

You will coordinate pallet collections, provide system support on Siebel, assist the Helpdesk, and back up TEMS and other team members as needed.

Formación

• Experience in account management and customer service.
• Strong data handling and data integrity skills.
• Proven ability to engage customers and build relationships.
• Experience reconciling accounts and processing requests in Siebel.

Responsabilidades

• Act as the primary point of contact for customers and foster strong relationships.
• Support resolution of customer queries and operational issues.
• Proactively manage customer accounts, scheduling and administrative support.
• Coordinate telephonic collection of pallets and EMS balances.
• Provide electronic system support and manage the helpdesk where applicable.
• Perform general office administration and assist team projects.
• Serve as backup for TEMS and other team members.

Conocimientos

Account Management

Customer Data Management

Data Integrity

Customer Engagement

Relationship Building

Issue Management

Order Processing

Herramientas

Siebel CRM

Descripción del empleo

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model. It is a Hybrid work arrangement for available positions.

Job Description Key Responsibilities May Include:

• Build and maintain strong customer relationships through effective communication, timely query resolution, and proactive identification of potential issues.
• Reconcile customer accounts, manage equipment balances, and ensure the accurate processing of customer requests on systems such as Siebel.
• Coordinate and arrange the telephonic collection of pallets, managing EMS customer balances and suspended movements for resolution.
• Conduct site visits, schedule calls, and provide feedback and corrective recommendations to customers and Business Managers to address operational issues.
• Investigate and resolve queries from customers and internal teams, ensuring prompt follow-up and adherence to recommendations.
• Provide electronic system support to the local client base, including managing the helpdesk function where applicable.
• Perform general office administration tasks, including handling the switchboard, filing, and participating in team projects and initiatives.
• Serve as a backup for TEMS and other team members as needed, contributing to a collaborative and supportive team environment.

TEMS Administrator DSV

If Exceptional Customer service is your motto, consider your next role as a TEMS Administrator.

What the role entails:

• Act as the primary point of contact for customers, providing exceptional service and fostering strong relationships to ensure customer satisfaction.
• Support the resolution of customer queries and operational issues, contributing to the smooth operation of CHEP's customer contact functions.
• Proactively manage customer accounts, including reconciliations, scheduling, and administrative support, to enhance operational efficiency and customer experience.

What you will do:

• Build and maintain strong customer relationships through effective communication, timely query resolution, and proactive identification of potential issues.
• Reconcile customer accounts, manage equipment balances, and ensure the accurate processing of customer requests on systems such as Siebel.
• Coordinate and arrange the telephonic collection of pallets, managing EMS customer balances and suspended movements for resolution.
• Conduct site visits, schedule calls, and provide feedback and corrective recommendations to customers and Business Managers to address operational issues.
• Investigate and resolve queries from customers and internal teams, ensuring prompt follow-up and adherence to recommendations.
• Provide electronic system support to the local client base, including managing the helpdesk function where applicable.
• Perform general office administration tasks, including handling the switchboard, filing, and participating in team projects and initiatives.
• Serve as a backup for TEMS and other team members as needed, contributing to a collaborative and supportive team environment.

Skills to succeed in the role

• Account Management
• Customer Data Management
• Customer Due Diligence (CDD)
• Customer Engagement
• Customer Retentions
• Customer Satisfaction
• Customer Support
• Data Integrity
• Issue Management
• Order Processing
• Process Improvements
• Relationship Building
• Sales Coordination

#LI-RM1 Remote Type Not Remote

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.