TEMS Administrator — Customer Operations & Accounts

Brambles; Gqeberha; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Brambles' TEMS Administrator role is based at MW Wheels in Port Elizabeth. You will support the local customer base, acting as the first contact for operational excellence and handling general admin, reconciliations, and yard duties.

The ideal candidate has Matric and a Diploma, 3–5 years in basic accounts and reconciliation, plus 3 years in customer service, with Salesforce/myCHEP knowledge and strong Excel skills. On-site role offering team collaboration.

Qualifications

• Matric and a Diploma are essential; a business-related degree in progress is preferred.
• Manual driver’s license is required.
• 3–5 years basic accounts and reconciliation, plus general office duties.
• 3 years of customer service experience with strong communication.
• Knowledge of Salesforce and myCHEP is advantageous; Word/Excel skills preferred.

Responsibilities

• Build and maintain strong customer relationships with effective communication and issue resolution.
• Reconciling customer accounts, manage equipment balances and processing on Siebel.
• Coordinate telephonic pallet collections and manage EMS balances.
• Site visits, schedule calls, provide feedback to customers and Business Managers.
• Log Salesforce cases and provide weekly updates to CHEP management.
• General office administration: switchboard, filing, team projects.
• Yard duties include pallet sorting and inspection of pallet quality.
• Back-up TEMS and other team members as needed.

Skills

Customer service

Analytical skills

Communication skills

Team player

Data management

Education

Matric

Diploma

Business-related degree in progress

Tools

Salesforce

myCHEP

Word

Excel

Job description

Brambles' TEMS Administrator role is based at MW Wheels in Port Elizabeth. You will support the local customer base, acting as the first contact for operational excellence and handling general admin, reconciliations, and yard duties.

The ideal candidate has Matric and a Diploma, 3–5 years in basic accounts and reconciliation, plus 3 years in customer service, with Salesforce/myCHEP knowledge and strong Excel skills. On-site role offering team collaboration.