TEMS Administrator: Hybrid-friendly Customer Ops & Logistics

CHEP UK Ltd.; Gqeberha; On-site; ZAR 180,000 - 320,000; Full time

Job summary

CHEP UK Ltd. is seeking a TEMS Administrator based at MW Wheels, Port Elizabeth, to support CHEP’s customer base in the Eastern Cape.

The role focuses on maintaining strong client relationships, reconciling accounts, and coordinating the collection and movement of pallets while ensuring data integrity across systems. You will engage with customers, handle inquiries, log cases in Salesforce, and participate in operational tasks to support CHEP’s service delivery and continuous improvement

Qualifications

• Matric and a Diploma essential, preferably studying towards a business-related Degree.
• Manual Driver's Licence (3–5 years) required.
• Basic Accounts & Reconciliation, including general office duties (3 years).
• Customer Service Experience is essential.
• Analytical Skills and attention to detail are required.
• Excellent communication skills at all levels and team-oriented approach.
• Knowledge of Salesforce and MyCHEP is advantageous; proficiency in Word & Excel preferred.

Responsibilities

• General administration and client account reconciliations (debit authorisations, THAAs, credit balance investigations).
• Accurate filing of client documentation and management of suspended/rejected movements.
• Logging of Salesforce cases and weekly updates to Team Leader and CHEP management.
• Liaise with customers to recover outstanding balances and escalate noncompliance.
• Yard duties: pallet sorting, pallet quality checks, and reporting issues.
• Handle switchboard and various office duties; provide frontline support via Salesforce.

Skills

Account Management

Customer Data Management

Customer Engagement

Customer Retentions

Customer Satisfaction

Salesforce

Excel

Word

Education

Matric & Diploma

Business Degree (in progress)

Tools

Salesforce

MyCHEP

Excel

Word

Job description

CHEP UK Ltd. is seeking a TEMS Administrator based at MW Wheels, Port Elizabeth, to support CHEP’s customer base in the Eastern Cape.

The role focuses on maintaining strong client relationships, reconciling accounts, and coordinating the collection and movement of pallets while ensuring data integrity across systems. You will engage with customers, handle inquiries, log cases in Salesforce, and participate in operational tasks to support CHEP’s service delivery and continuous improvement