TEMS Administrator: Customer & Operations Support

CHEP; Gqeberha; On-site; ZAR 180,000 - 260,000; Full time

Job summary

CHEP’s TEMS Administrator role is based at MW Wheels on site in Port Elizabeth. This position supports customers by handling reconciliations, filing, and communications, while contributing to service excellence within a collaborative team.

You will engage with Sales and Operations to resolve issues and ensure accurate processing of requests. A diploma and accounting experience are valued, with opportunities for growth in a hybrid work model.

Qualifications

• Matric and a Diploma are essential; degree preferred.
• 3-5 years in basic accounts and reconciliation.
• 3 years customer service experience.
• Excellent communication at all levels.
• Knowledge of Salesforce; familiarity with myCHEP is a plus; proficiency in Word & Excel.

Responsibilities

• Build and maintain strong customer relationships through effective communication and proactive issue resolution.
• Reconcile customer accounts and manage equipment balances in systems such as Siebel.
• Coordinate telephonic collection of pallets and manage EMS balances.
• Conduct site visits and provide feedback to customers and Business Managers.
• Log Salesforce cases and process collection/return orders.
• Perform general office administration duties and support TEMS and team projects.
• Liaise with customers to recover outstanding balances.

Skills

Customer service experience

Analytical skills

Excellent communication

Sales coordination

Account management

Education

Matric & Diploma essential

Business degree in progress

Tools

Salesforce

myCHEP

Excel

Job description

CHEP’s TEMS Administrator role is based at MW Wheels on site in Port Elizabeth. This position supports customers by handling reconciliations, filing, and communications, while contributing to service excellence within a collaborative team.

You will engage with Sales and Operations to resolve issues and ensure accurate processing of requests. A diploma and accounting experience are valued, with opportunities for growth in a hybrid work model.