Temporary Helpdesk Assistant

Optimi Learning; Gauteng; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Optimi Learning is seeking dedicated and customer-oriented individuals to join the Client Engagement team as Helpdesk Assistants. The role focuses on timely responses, accurate feedback, and decisive problem resolution to support clients.

Ideal candidates have a Certificate in Client Support or equivalent, Grade 12, and proficiency in MS Office. Afrikaans and English fluency, plus another SA language, will be essential for daily interactions. Centurion-based position.

Qualifications

• Certificate in Client Support or equivalent.
• Grade 12.
• Computer literacy: MS Suite (Word, Excel).
• Computer literacy: ZohoDesk or similar advantageous.
• Fluent in Afrikaans & English (written and verbal) and one other official SA language.

Responsibilities

• Respond to client queries timeously and effectively.
• Answer all inbound calls timeously.
• Provide clients with accurate and concise feedback.
• Provide step by step assistance.
• Adhere to client support schedule and break schedule.
• Troubleshooting of platforms.
• Assign tickets where applicable in line with relevant teams, categories and requirements.
• Remain current with all system information, changes, and updates.
• Assist colleagues with work overflow.

Skills

Customer service

Communication

Problem solving

Deadline-driven

Education

Certificate in Client Support or similar

Grade 12

Tools

MS Office

ZohoDesk

Job description

Optimi is looking for dedicated and customer-orientated individuals to join the Client Engagement team as Helpdesk Assistants. The ideal candidates should be deadline-driven with strong solution development abilities and excellent communication skills and can analyse and resolve queries.

REQUIREMENTS

• Certificate in Client Support or similar.
• Grade 12
• Computer literacy: MS Suite (Word, Excel).
• Computer literacy: ZohoDesk or similar advantageous
• Fluent in Afrikaans & English (written and verbal) and one other official South African language.
  

DUTIES

• Respond to client queries timeously and effectively.
• Answer all inbound calls timeously.
• Provide clients with accurate and concise feedback.
• Provide step by step assistance.
• Adhere to client support schedule and break schedule.
• Troubleshooting of platforms.
• Assign tickets where applicable in line with relevant teams, categories and requirements.
• Remain current with all system information, changes, and updates.
• Assist collegues with work overflow.

This position is based in Centurion.

Should you not receive a call from us in 14 days, please consider your application unsuccessful.