Temporary Data Assistant

Optimi Learning; Centurion; Sur place; ZAR 180 000 - 240 000; Plein temps

Résumé du poste

Optimi Learning in Centurion is seeking dedicated Data Assistants to join the Client Engagement team. The role focuses on responding to client queries, providing accurate feedback, and guiding users through step-by-step solutions across platforms.

The ideal candidate is deadline-driven, fluent in Afrikaans and English (plus another SA language), and comfortable with MS Office; experience with ZohoDesk is a plus.

Qualifications

• Certificate in Client Support or similar.
• Grade 12 with CAT as a subject or ICT experience post school graduation.
• Computer literacy: MS Suite (Word, Excel).
• Computer literacy: ZohoDesk or similar advantageous
• Fluent in Afrikaans & English (written and verbal) and one other official SA language.

Responsabilités

• Respond to client queries timeously and effectively.
• Answer all inbound calls timeously.
• Provide clients with accurate and concise feedback.
• Provide step by step assistance.
• Adhere to client support schedule and break schedule.
• Master troubleshooting on different platforms.
• Assign tickets to relevant teams as needed.
• Remain current with system information, changes, and updates.
• Assist colleagues with work overflow.

Connaissances

Client communication

Problem solving

Multilingual

Formation

Certificate in Client Support

Grade 12 with CAT

Outils

MS Suite (Word, Excel)

ZohoDesk

Description du poste

Optimi is looking for dedicated and customer-orientated individuals to join the Client Engagement team as Data Assistants. The ideal candidates should be deadline-driven with strong solution development abilities and excellent communication skills and can analyse and resolve queries.

REQUIREMENTS

• Certificate in Client Support or similar.
• Grade 12 with CAT as a subject or proven ICT experience post school graduation.
• Computer literacy: MS Suite (Word, Excel).
• Computer literacy: ZohoDesk or similar advantageous
• Fluent in Afrikaans & English (written and verbal) and one other official South African language.

DUTIES

• Respond to client queries timeously and effectively.
• Answer all inbound calls timeously.
• Provide clients with accurate and concise feedback.
• Provide step by step assistance.
• Adhere to client support schedule and break schedule.
• Mater at troubleshooting on different platforms.
• Assign tickets where applicable in line with relevant teams, categories and requirements.
• Remain current with all system information, changes, and updates.
• Assist collegues with work overflow.

This position is based in Centurion.