Client Data & Support Specialist

Optimi Learning; Centurion; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Optimi Learning in Centurion is seeking dedicated Data Assistants to join the Client Engagement team. The role focuses on responding to client queries, providing accurate feedback, and guiding users through step-by-step solutions across platforms.

The ideal candidate is deadline-driven, fluent in Afrikaans and English (plus another SA language), and comfortable with MS Office; experience with ZohoDesk is a plus.

Qualifications

• Certificate in Client Support or similar.
• Grade 12 with CAT as a subject or ICT experience post school graduation.
• Computer literacy: MS Suite (Word, Excel).
• Computer literacy: ZohoDesk or similar advantageous
• Fluent in Afrikaans & English (written and verbal) and one other official SA language.

Responsibilities

• Respond to client queries timeously and effectively.
• Answer all inbound calls timeously.
• Provide clients with accurate and concise feedback.
• Provide step by step assistance.
• Adhere to client support schedule and break schedule.
• Master troubleshooting on different platforms.
• Assign tickets to relevant teams as needed.
• Remain current with system information, changes, and updates.
• Assist colleagues with work overflow.

Skills

Client communication

Problem solving

Multilingual

Education

Certificate in Client Support

Grade 12 with CAT

Tools

MS Suite (Word, Excel)

ZohoDesk

Job description

Optimi Learning in Centurion is seeking dedicated Data Assistants to join the Client Engagement team. The role focuses on responding to client queries, providing accurate feedback, and guiding users through step-by-step solutions across platforms.

The ideal candidate is deadline-driven, fluent in Afrikaans and English (plus another SA language), and comfortable with MS Office; experience with ZohoDesk is a plus.