Temporary Client Service Specialist – Insurance Calls

Dontworry; Sandton; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Momentum Health Solutions in Sandton seeks a Service Consultant to handle inbound calls, emails and walk-ins, delivering professional service in line with SLAs. The temporary role focuses on resolving client concerns, capturing data accurately and maintaining compliant processes.

Candidates should have 2-3 years in call center or client service, with insurance exposure preferred, and a commitment to excellent client experiences.

Qualifications

• 2-3 years of experience in a call center or client service environment.
• Proven knowledge of customer service principles and practices.
• Exposure to the insurance industry is preferred.

Responsibilities

• Engage with clients professionally to resolve queries within SLA and quality standards.
• Take ownership of complaints and ensure timely, effective resolutions.
• Provide clients with relevant information and documentation according to policy guidelines.
• Accurately capture and update client information on relevant systems.
• Complete all administrative and reporting tasks within agreed timeframes.
• Adhere to legislative and compliance requirements during the service process.
• Identify and report any process or system failures to enhance the client experience.
• Investigate client queries and provide timely feedback.
• Escalate unresolved queries to the appropriate department or stakeholder.
• Deliver accurate information and advice to clients and stakeholders.
• Generate regular reports on service delivery against SLAs.
• Build and maintain relationships with clients and stakeholders.
• Ensure service level agreements are fulfilled to manage client expectations.
• Propose improvements for client service and fair treatment.
• Contribute to creating a culture that values rewarding relationships and exceptional client service.

Skills

Call center experience

Customer service

Insurance exposure

Job description

Momentum Health Solutions in Sandton seeks a Service Consultant to handle inbound calls, emails and walk-ins, delivering professional service in line with SLAs. The temporary role focuses on resolving client concerns, capturing data accurately and maintaining compliant processes.

Candidates should have 2-3 years in call center or client service, with insurance exposure preferred, and a commitment to excellent client experiences.