Tembisa-Based CX Specialist: Customer Experience Pro

Placements24; Gauteng; On-site; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

On-the-job training and skill-building

Career progression opportunities

Regular performance reviews

Dynamic industry exposure

Friendly and supportive team

Job summary

WhatJobs Direct in Gauteng invites applications for a Customer Experience Champion to be the primary contact for clients, ensuring outstanding support and a positive experience with our services. You will handle inquiries, troubleshoot issues, and contribute to service improvements.

Ideal candidates will have strong communication, problem-solving skills, and experience with CRM/helpdesk tools. This on-site role in Tembisa offers opportunities to grow within a dynamic recruitment technology

Qualifications

• Experience in customer service or client support.
• Excellent communication and interpersonal skills.
• Strong problem-solving and patient, helpful demeanor.
• Proficiency with CRM software and helpdesk tools.
• Ability to multitask in a busy environment.
• Must work on-site in Tembisa, Gauteng.
• Commitment to delivering high-quality customer service.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and other channels.
• Assist customers with understanding and utilizing the platform features.
• Troubleshoot and resolve customer issues with timely solutions.
• Document all customer interactions, feedback, and resolutions.
• Collaborate with internal teams to address customer concerns and improve service delivery.
• Identify opportunities to enhance the customer journey and satisfaction.
• Provide training and guidance to customers on best practices.
• Maintain deep knowledge of the client's products and services to offer informed support.
• Act as a brand ambassador and foster positive relationships with clients.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Time management

Empathy

Tools

CRM software

Helpdesk tools

Job description

WhatJobs Direct in Gauteng invites applications for a Customer Experience Champion to be the primary contact for clients, ensuring outstanding support and a positive experience with our services. You will handle inquiries, troubleshoot issues, and contribute to service improvements.

Ideal candidates will have strong communication, problem-solving skills, and experience with CRM/helpdesk tools. This on-site role in Tembisa offers opportunities to grow within a dynamic recruitment technology