Customer Experience Champion - WhatJobs Direct

Placements24; Gauteng; On-site; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

On-the-job training and skill-building

Career progression opportunities

Regular performance reviews

Dynamic industry exposure

Friendly and supportive team

Job summary

WhatJobs Direct in Gauteng invites applications for a Customer Experience Champion to be the primary contact for clients, ensuring outstanding support and a positive experience with our services. You will handle inquiries, troubleshoot issues, and contribute to service improvements.

Ideal candidates will have strong communication, problem-solving skills, and experience with CRM/helpdesk tools. This on-site role in Tembisa offers opportunities to grow within a dynamic recruitment technology

Qualifications

• Experience in customer service or client support.
• Excellent communication and interpersonal skills.
• Strong problem-solving and patient, helpful demeanor.
• Proficiency with CRM software and helpdesk tools.
• Ability to multitask in a busy environment.
• Must work on-site in Tembisa, Gauteng.
• Commitment to delivering high-quality customer service.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and other channels.
• Assist customers with understanding and utilizing the platform features.
• Troubleshoot and resolve customer issues with timely solutions.
• Document all customer interactions, feedback, and resolutions.
• Collaborate with internal teams to address customer concerns and improve service delivery.
• Identify opportunities to enhance the customer journey and satisfaction.
• Provide training and guidance to customers on best practices.
• Maintain deep knowledge of the client's products and services to offer informed support.
• Act as a brand ambassador and foster positive relationships with clients.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Time management

Empathy

Tools

CRM software

Helpdesk tools

Job description

About the Role

Our client, WhatJobs Direct, is on the lookout for an enthusiastic and dedicated Customer Experience Champion to become an integral part of their team based in Tembisa, Gauteng . In this role, you will be the primary point of contact for our clients, ensuring they receive unparalleled support and have a positive experience with our innovative services. You will handle inquiries, troubleshoot issues, and proactively seek ways to enhance customer satisfaction. This position is ideal for individuals who are passionate about service delivery, possess strong interpersonal skills, and are eager to contribute to the success of a forward-thinking company. As a key player in maintaining our client relationships, your ability to provide empathetic and effective solutions will be crucial. We are committed to fostering a supportive work environment where every team member can grow and excel. This role offers a fantastic opportunity to make a real difference.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.


• Assist customers with understanding and utilizing the features of our client's platform effectively.


• Troubleshoot and resolve customer issues, ensuring timely and satisfactory solutions.


• Document all customer interactions, feedback, and resolutions accurately.


• Collaborate with internal teams to address customer concerns and improve service delivery.


• Identify opportunities to enhance the customer journey and customer satisfaction.


• Provide training and guidance to customers on best practices for using our services.


• Maintain a deep understanding of our client's products and services to offer informed support.


• Act as a brand ambassador, fostering positive relationships with all clients.

Requirements

• Previous experience in a customer service, client support, or similar role.


• Excellent communication and interpersonal skills, with the ability to build rapport with customers.


• Strong problem-solving abilities and a patient, helpful demeanor.


• Proficiency in using customer relationship management (CRM) software and helpdesk tools.


• Ability to multitask and manage time effectively in a busy environment.


• Familiarity with basic IT troubleshooting is an advantage.


• Commitment to delivering high-quality customer service.


• Must be able to work on-site in Tembisa, Gauteng .


• A positive attitude and a strong work ethic.

Benefits

• Annual salary of R .


• Opportunity to work with a leading company in the recruitment technology space.


• Regular performance reviews and potential for salary increases.


• Exposure to a dynamic and innovative industry.


• Friendly and supportive team environment.


• On-the-job training and skill development opportunities.


• Potential for career progression within the organization.