Telesales Specialist: Funeral Plans & Life Cover

Isilumko Staffing; Durban; On-site; ZAR 201,000 - 268,000; Part time

Job summary

Isilumko Staffing in KwaZulu-Natal invites experienced telesales professionals to join a dynamic contact centre focusing on Funeral Plans and Life Cover. You will make outbound calls and identify client needs to offer tailored insurance solutions.

Required: 12 months of telesales experience, an NQF Level 6 qualification, and a proven track record of meeting sales targets in a fast-paced environment. You will use CRM systems and uphold regulatory compliance.

Qualifications

• Minimum 12 months of telesales experience in a contact centre or sales environment.
• Experience selling Funeral Policies or Life Cover products is essential.
• Proven ability to meet and exceed sales targets in a fast-paced setting.
• Strong sales techniques including needs analysis, closing strategies, and objection handling.
• Excellent verbal communication with a professional telephone manner.
• Ability to perform sales role-plays and product demonstrations when required.
• Comfortable working in a high-pressure, target-driven contact centre environment.
• Computer literate with CRM or sales systems and data entry accuracy.

Responsibilities

• Conduct outbound sales calls to promote and sell Funeral Plans and Life Cover products.
• Identify and assess customer needs telephonically and propose appropriate solutions.
• Build and maintain strong customer relationships and professional rapport.
• Handle objections confidently to maximise conversions and sales outcomes.
• Achieve and exceed individual and team sales targets in a high-performance environment.
• Maintain up-to-date product knowledge across Funeral Plan and Life Cover offerings.
• Ensure compliance with insurance regulations, policies, and quality standards.
• Accurately capture and log customer information and interactions in the CRM.
• Participate in role-plays, coaching, and demonstrations to improve performance.
• Represent the company professionally in every customer interaction.

Skills

Telesales experience

Closing techniques

Needs analysis

Objection handling

Professional telephone manner

Education

NQF Level 6 Diploma

Tools

CRM software

Job description

Isilumko Staffing in KwaZulu-Natal invites experienced telesales professionals to join a dynamic contact centre focusing on Funeral Plans and Life Cover. You will make outbound calls and identify client needs to offer tailored insurance solutions.

Required: 12 months of telesales experience, an NQF Level 6 qualification, and a proven track record of meeting sales targets in a fast-paced environment. You will use CRM systems and uphold regulatory compliance.