Team Leader: Funeral Plans & Life Cover Sales

Isilumko Staffing; Oos-Kaap; On-site; ZAR 350,000 - 550,000; Full time

Job summary

Isilumko Staffing in the Eastern Cape seeks an experienced Team Leader to guide a telesales team focused on Funeral Plans and Life Cover. This temporary role requires coaching, performance management, and adherence to FAIS regulations.

You will drive sales targets, monitor metrics, and deliver regular reporting while cultivating a high-performance, compliant sales culture.

Ideal candidates have an NQF Level 7 qualification and a proven leadership record in insurance telesales environments.

Qualifications

• NQF Level 7 qualification is essential.
• Minimum 3 years’ experience in a Team Leader or supervisory role within a call centre or contact centre sales environment.
• Proven, non-negotiable experience leading teams that sell Funeral Policies and/or Life Cover products.
• Minimum 5 years’ total experience in telesales, insurance sales, or contact centre sales environments.
• Demonstrated track record of achieving and exceeding sales Targets through effective team leadership.
• Solid understanding of funeral insurance and life insurance product structures, benefits, and regulatory requirements.
• Experience in coaching, mentoring, and developing sales agents to reach peak performance.
• Strong knowledge of sales methodologies including needs analysis, objection handling, and closing techniques.
• Sound knowledge of compliance and legislative requirements within SA insurance industry.

Responsibilities

• Lead, motivate, and manage a team of Telesales Agents responsible for selling Funeral Plans and Life Cover products.
• Drive achievement of individual and team sales targets while maintaining high standards of service quality and compliance.
• Monitor daily sales performance, productivity, and conversion metrics with timely corrective actions.
• Conduct regular one-on-one coaching, mentoring, and structured performance management sessions.
• Facilitate ongoing sales training, product knowledge sessions, and objection-handling workshops.
• Monitor call quality and ensure adherence to FAIS and internal standards.
• Analyse sales trends and performance data to identify improvement opportunities.
• Support recruitment, onboarding, and training of new team members.
• Manage disciplinary processes and performance improvement plans in line with policy and labour law.
• Prepare accurate sales and operational reports for management.

Skills

Team leadership

Coaching

Sales management

Regulatory compliance

FAIS knowledge

Performance tracking

Education

NQF Level 7 qualification

Job description

Isilumko Staffing in the Eastern Cape seeks an experienced Team Leader to guide a telesales team focused on Funeral Plans and Life Cover. This temporary role requires coaching, performance management, and adherence to FAIS regulations.

You will drive sales targets, monitor metrics, and deliver regular reporting while cultivating a high-performance, compliant sales culture.

Ideal candidates have an NQF Level 7 qualification and a proven leadership record in insurance telesales environments.