Team Leader - Funeral & Life Insurance Sales

Isilumko Staffing (Jhb)

Durban

On-site

ZAR 360,000 - 540,000

Part time

14 days+

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Job summary

Isilumko Staffing (Jhb) seeks an experienced Team Leader for a KwaZulu-Natal based telesales operation focused on Funeral Plans and Life Cover products. You will lead, coach, and develop a team of Telesales Agents to meet sales targets while ensuring regulatory compliance.

The role requires a proven insurance sales leadership track record, strong coaching skills, and an ability to drive performance in a high-volume call centre environment. Temp engagement in KwaZulu Natal.

Qualifications

NQF Level 7 qualification (Diploma, Bachelor’s Degree, or equivalent) is essential.
Minimum 3 years’ experience in a Team Leader or supervisory role within a call centre or contact centre sales environment.
Proven, non-negotiable experience leading teams that sell Funeral Policies and/or Life Cover products.
Minimum 5 years’ total experience in telesales, insurance sales, or contact centre sales environments.
Demonstrated track record of consistently achieving and exceeding sales and performance targets through effective team leadership.
Solid understanding of funeral insurance and life insurance product structures, benefits, and regulatory requirements.
Experience in coaching, mentoring, and developing sales agents to reach peak individual and collective performance.
Strong knowledge of sales methodologies including needs analysis, objection handling, and closing techniques.
Sound working knowledge of compliance and legislative requirements within the South African insurance industry.
Computer literate with proficiency in CRM systems and the Microsoft Office suite; strong analytical and reporting capabilities.

Responsibilities

Lead, motivate, and manage a team of Telesales Agents responsible for selling Funeral Plans and Life Cover products, fostering a high-performance, target-driven team culture.
Drive achievement of individual and team sales targets while maintaining high standards of service quality, compliance, and customer care.
Monitor daily sales performance, productivity, and conversion metrics, implementing timely corrective actions and performance improvement strategies where required.
Conduct regular one-on-one coaching, mentoring, and structured performance management sessions to enhance agent capability and effectiveness.
Facilitate ongoing sales training, product knowledge sessions, role-plays, and objection-handling workshops to keep the team sharp and competitive.
Monitor call quality and ensure full adherence to insurance industry compliance requirements, FAIS regulations, and internal company standards.
Analyze sales trends and performance data, identify improvement opportunities, and implement targeted strategies to optimize team output.
Support the recruitment, onboarding, and training of new team members to ensure a smooth integration into the sales environment.
Manage disciplinary processes, employee relations matters, and performance improvement plans in line with company policy and labor legislation.
Prepare and submit accurate sales, performance, and operational reports to management, and serve as the first point of escalation for customer and agent-related concerns.