Telesales Specialist: Financial Needs & Insurance

Discovery Limited; Durban; On-site; ZAR 201,000 - 290,000; Full time

Job summary

Discovery Limited seeks a dynamic telesales professional for the Discovery Connect Sales call centre in Durban. You will identify and convert sales opportunities, answer inbound calls promptly, and perform required outbound calls with accuracy in records and follow-ups.

The role focuses on conducting Financial Needs Analysis, meeting Insure sales targets, and maintaining service levels while working in a fast-paced call centre environment.

Qualifications

• Matric required; 2+ years sales experience preferred in outbound telesales.
• Knowledge of Discovery Insure is an advantage.
• Proficiency with basic PC tools (Email, Word, Excel).

Responsibilities

• Identify and pursue sales opportunities.
• Respond to inbound calls promptly and make outbound calls.
• Coordinate administration for own queue.
• Conduct Financial Needs Analysis.
• Achieve Insure sales targets and quality targets.
• Overcome objections and adhere to SLAs.

Skills

Target Driven

Team Player

Goal orientated

Self motivated

Under pressure

Adapt to change

Persuasiveness

Resilience/Tenacity

Time Management

Self managed

Attention to detail

Quick learner

English/Afrikaans fluency

Education

Matric

NQF5 & RE5

Tertiary qualification an advantage

Tools

PC literacy

Email

Word

Excel

Job description

Discovery Limited seeks a dynamic telesales professional for the Discovery Connect Sales call centre in Durban. You will identify and convert sales opportunities, answer inbound calls promptly, and perform required outbound calls with accuracy in records and follow-ups.

The role focuses on conducting Financial Needs Analysis, meeting Insure sales targets, and maintaining service levels while working in a fast-paced call centre environment.