Remote Customer Solutions Specialist - Telecoms

Placements24; East London; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Fully remote

Health insurance

Training programs

Career growth opportunities

Job summary

Placements24 is seeking a Remote Customer Solutions Specialist to deliver exceptional support and technical solutions to telecoms customers. This fully remote role serves as the primary contact, addressing inquiries, troubleshooting issues, and ensuring a positive customer experience.

You will work independently from anywhere with flexible hours, leveraging CRM and remote tools, and you will receive paid training along with opportunities for career growth within a collaborative remote team.

Qualifications

• High school diploma or equivalent.
• Post-secondary education in a related field is a plus.
• Experience in telecoms or technical support is preferred.

Responsibilities

• Provide remote technical support and troubleshooting for telecom services.
• Respond to inquiries via phone, email, and chat in a timely, professional manner.
• Guide customers through setup, installation, and usage of telecom equipment and software.
• Diagnose and resolve technical issues, escalating complex problems as needed.
• Document all customer interactions and resolutions in the CRM system.
• Educate customers on product features and best practices.

Skills

Active listening

Customer service

Technical troubleshooting

Communication

Remote work

Education

High school diploma

Post-secondary education in related field

Tools

CRM software

Remote support tools

Job description

About the Role

Our client is looking for a customer-focused and technically adept Remote Customer Solutions Specialist to join their expanding team. This position is entirely remote, allowing you to provide exceptional support and technical solutions to our valued telecoms customers from anywhere. You will act as a primary point of contact, addressing inquiries, troubleshooting issues, and ensuring a positive customer experience. This role is crucial for customer retention and satisfaction in the competitive telecommunications market.

Key Responsibilities

• Provide remote technical support and troubleshooting for a range of telecommunications services and products.
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Guide customers through setup, installation, and usage of telecom equipment and software.
• Diagnose and resolve technical issues, escalating complex problems to higher support tiers when necessary.
• Educate customers on product features, services, and best practices to enhance their experience.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.

Requirements

• High school diploma or equivalent; post-secondary education in a related field is a plus.
• Minimum 2 years of experience in customer support, technical support, or a similar role, preferably in the telecoms industry.
• Strong understanding of common telecommunications services (e.g., internet, mobile, VoIP).
• Excellent communication, active listening, and problem-solving skills.
• Proficiency with CRM software and remote support tools.
• Ability to work independently and manage time effectively in a remote setting.

Benefits

• Competitive annual salary and potential for performance bonuses.
• Fully remote work arrangement with flexible hours.
• Comprehensive health, dental, and vision insurance.
• Paid training programs and opportunities for career growth.
• A supportive and collaborative remote team culture.