Network Support Engineer

BRILLIANT COMPUTERS CITADEL AND INFORMATION TECHNOLOGY; Worcester; On-site; ZAR 180,000 - 240,000; Full time

Job summary

BRILLIANT COMPUTERS CITADEL AND INFORMATION TECHNOLOGY is seeking a hands-on Hands & Feet Support specialist to enable remote troubleshooting on customer sites. You will connect to network devices, open racks, and physically assist remote engineers with cabling, power cycling, and verification tasks.

The role requires 2+ years in enterprise networking, comfort with on-site visits, and strong communication skills to coordinate with remote teams. Travel to client locations will be required.

Qualifications

• Bachelor's degree or Diploma in Computer Science, Information Technology, Network Engineering, or a related field (preferred).
• 2+ years of hands-on experience supporting enterprise network infrastructure.
• Basic knowledge of networking concepts: TCP/IP, VLANs, switches, routers, firewalls.
• Experience with console connections and network device installation.
• Familiarity with structured cabling and patch panels.
• Ability to follow technical instructions and documented procedures.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and ability to work with remote teams.
• Willingness to travel to customer locations.

Responsibilities

• Physical onsite assistance to enable remote troubleshooting and remediation.
• Console connectivity to network devices as instructed by Remote Support Team.
• Providing physical access support to the Remote Support Team (e.g., opening racks, locating devices/ports, power cycling).
• Visual verification and reporting of LED status, link status, alarms, fan/power status, and cabling condition.
• Identify network equipment types, ports, power supplies, uplinks, and patch panel layouts.
• Follow remote instructions accurately (step-by-step) without deviating from runbooks.
• Rack mounting/unmounting of network devices per site rules and safety practices.
• Patch and dress cables to professional standard and coordinate with Remote Support for post-install verification.
• Connecting console and granting remote access session; executing approved command steps; applying basic baseline actions when instructed.

Skills

Hands & Feet Support

Network Device Installation

Documentation & Reporting

Communication & Customer Service

Troubleshooting

Independent Field Work

Travel to Customer Locations

Education

Bachelor's degree or Diploma in IT/Networking

Tools

PuTTY

MS Teams

Zoom

Job description

Hands & Feet (H&F) Support

• Physical onsite assistance to enable remote troubleshooting and remediation.


• Console connectivity to network devices (switch/router/firewall) as instructed by the Remote Support Team.


• Providing physical access support to the Remote Support Team (e.g., opening racks, locating devices/ports, power cycling per instruction).


• Visual verification and reporting (LED status, link status, alarms, fan/power status, cabling condition).

Network Hands & Feet

• Identify network equipment types, ports, power supplies, up links, and patch panel layouts.


• Follow remote instructions accurately (step-by-step) without deviating from approved runbooks.


• Perform basic checks: link lights, port mapping verification, cable reseat, label verification.

Network Device Rack & Stack

• Rack mounting/unmounting of network devices per site rules and safety practices.


• Patch and dress cables to basic professional standard (as instructed).


• Coordinate with Remote Support Team for post-install verification.

Basic Configuration

• Connecting console and granting remote access session (screen share/terminal access where applicable).


• Executing clearly provided command steps (copy/paste) when approved.


• Applying basic baseline actions (e.g., set management IP/VLAN) only when explicitly instructed and approved.

Requirements

Job Requirements:

• Bachelor's degree or Diploma in Computer Science, Information Technology, Network Engineering, or a related field (preferred).

• 2+ years of hands-on experience supporting enterprise network infrastructure.


• Basic knowledge of networking concepts, including TCP/IP, VLANs, switches, routers, and firewalls.


• Experience with console connections and network device installation.


• Familiarity with structured cabling and patch panels.


• Ability to follow technical instructions accurately and work within documented procedures.


• Strong troubleshooting and problem-solving skills.


• Excellent communication skills and ability to work effectively with remote technical teams.


• Ability to work independently at customer sites.


• Willingness to travel to customer locations when required.

• Working at Heights Training Certificate.


• Medical Fitness Certificate.

Required Tools

• 16 Gb Usb drives with FAT32 compatibility, console cables and good internet connectivity modem


• Good internet connection


• Laptop (with console software like PuTTY) and proper console drivers


• Pen drive Minimum: 4 to 8GB without any data (May be required to format)


• Console Cable - RJ45-to-USB (For Cisco C9300L-24P)


• Console cable - RJ45-to-USB-C


• Console cable - RJ45-to-mini-USB


• Multimeter (to check power output if needed)


• Laptop – MS Teams, Zoom, Putty ,Webex


• Cat5 cable (Straight 1, Crossover cable 1)


• 4G Connection Dongle


• Basic Screwdriver Kit


• PPE Kits.

Preferred Qualifications

• Cisco CCNA or equivalent networking certification.


• Experience supporting Cisco, Juniper, HPE/Aruba, Fortinet, Palo Alto, or similar networking equipment.


• Experience working in data centers or enterprise network environments.


• Familiarity with ITIL processes and ticketing systems.

Key Skills

• Proficient in English Language


• Network Device Installation


• Hands & Feet Support


• Rack & Stack


• Structured Cabling


• Console Access


• Switches, Routers & Firewalls


• Basic Network Configuration


• Hardware Troubleshooting


• Communication & Customer Service


• Documentation & Reporting