Network Support Engineer

BRILLIANT COMPUTERS CITADEL AND INFORMATION TECHNOLOGY; Klerksdorp; On-site; ZAR 240,000 - 360,000; Full time

Job summary

BRILLIANT COMPUTERS CITADEL AND INFORMATION TECHNOLOGY is seeking an onsite Network Hands & Feet professional to support enterprise infrastructure across client sites in Klerksdorp. You will perform physical rack work, cable management, and basic device configuration under approved runbooks, while coordinating with the Remote Support Team.

You should have hands-on network support experience, strong troubleshooting, and the ability to follow detailed procedures and document outcomes for ticketing

Qualifications

• Bachelor's degree or Diploma in Computer Science, IT, Network Engineering, or related field preferred.
• 2+ years of hands-on experience supporting enterprise network infrastructure.
• Basic knowledge of TCP/IP, VLANs, switches, routers and firewalls.
• Experience with console connections and network device installation.
• Familiarity with structured cabling and patch panels.
• Ability to follow technical instructions and work within documented procedures.
• Strong troubleshooting and problem-solving skills; good communication with remote teams.
• Ability to work independently at customer sites and travel as required.
• Working at Heights and Medical Fitness certificates are a plus.

Responsibilities

• Provide physical onsite assistance to enable remote troubleshooting and remediation.
• Establish console connectivity to network devices as instructed by Remote Support.
• Provide physical access support to Remote Support Team (rack access, ports, power cycling).
• Perform visual verification and reporting of LED/status, alarms, and cabling condition.
• Identify network equipment types, ports, power supplies, uplinks, and patch panel layouts.
• Follow remote instructions step-by-step without deviating from runbooks.
• Conduct basic checks: link lights, port mapping, cable reseat, label verification.
• Rack mount/unmount devices per site rules; patch and dress cables to standard.
• Coordinate with Remote Support for post-install verification.
• Connect console and grant remote access; execute approved command steps.
• Apply basic baseline actions (management IP/VLAN) only when instructed and approved.
• Document actions and outcomes for tickets and reporting.

Skills

Hands & Feet Support

Network Device Installation

Structured Cabling

Console Access

Basic Network Configuration

Rack & Stack

Documentation & Reporting

Communication & Customer Service

Proficient English

Willingness to Travel

Education

Bachelor's degree or Diploma in IT/Networking

Tools

PuTTY

Cisco Console Cables

Laptop with console software

Patch panels & cabling tools

Job description

Hands & Feet (H&F) Support

• Physical onsite assistance to enable remote troubleshooting and remediation.


• Console connectivity to network devices (switch/router/firewall) as instructed by the Remote Support Team.


• Providing physical access support to the Remote Support Team (e.g., opening racks, locating devices/ports, power cycling per instruction).


• Visual verification and reporting (LED status, link status, alarms, fan/power status, cabling condition).

Network Hands & Feet

• Identify network equipment types, ports, power supplies, up links, and patch panel layouts.


• Follow remote instructions accurately (step-by-step) without deviating from approved runbooks.


• Perform basic checks: link lights, port mapping verification, cable reseat, label verification.

Network Device Rack & Stack

• Rack mounting/unmounting of network devices per site rules and safety practices.


• Patch and dress cables to basic professional standard (as instructed).


• Coordinate with Remote Support Team for post-install verification.

Basic Configuration

• Connecting console and granting remote access session (screen share/terminal access where applicable).


• Executing clearly provided command steps (copy/paste) when approved.


• Applying basic baseline actions (e.g., set management IP/VLAN) only when explicitly instructed and approved.

Requirements

Job Requirements:

• Bachelor's degree or Diploma in Computer Science, Information Technology, Network Engineering, or a related field (preferred).

• 2+ years of hands-on experience supporting enterprise network infrastructure.


• Basic knowledge of networking concepts, including TCP/IP, VLANs, switches, routers, and firewalls.


• Experience with console connections and network device installation.


• Familiarity with structured cabling and patch panels.


• Ability to follow technical instructions accurately and work within documented procedures.


• Strong troubleshooting and problem-solving skills.


• Excellent communication skills and ability to work effectively with remote technical teams.


• Ability to work independently at customer sites.


• Willingness to travel to customer locations when required.

• Working at Heights Training Certificate.


• Medical Fitness Certificate.

Required Tools

• 16 Gb Usb drives with FAT32 compatibility, console cables and good internet connectivity modem


• Good internet connection


• Laptop (with console software like PuTTY) and proper console drivers


• Pen drive Minimum: 4 to 8GB without any data (May be required to format)


• Console Cable - RJ45-to-USB (For Cisco C9300L-24P)


• Console cable - RJ45-to-USB-C


• Console cable - RJ45-to-mini-USB


• Multimeter (to check power output if needed)


• Laptop – MS Teams, Zoom, Putty ,Webex


• Cat5 cable (Straight 1, Crossover cable 1)


• 4G Connection Dongle


• Basic Screwdriver Kit


• PPE Kits.

Preferred Qualifications

• Cisco CCNA or equivalent networking certification.


• Experience supporting Cisco, Juniper, HPE/Aruba, Fortinet, Palo Alto, or similar networking equipment.


• Experience working in data centers or enterprise network environments.


• Familiarity with ITIL processes and ticketing systems.

Key Skills

• Proficient in English Language


• Network Device Installation


• Hands & Feet Support


• Rack & Stack


• Structured Cabling


• Console Access


• Switches, Routers & Firewalls


• Basic Network Configuration


• Hardware Troubleshooting


• Communication & Customer Service


• Documentation & Reporting