Remote Telecommunications Technician

Placements24; Soweto; Hybrid; ZAR 220,000 - 360,000; Full time

Benefits offered by this job

Fully remote work arrangement

Company-provided equipment

Professional development opportunities

Performance-based incentives

Job summary

Placements24 is seeking a dedicated Remote Telecommunications Technician to join its expanding support network. You will diagnose and resolve a wide range of technical issues related to network connectivity, equipment, and services for customers from a home office.

The role emphasizes remote troubleshooting, clear communication, and documentation in the ticketing system, with opportunities for professional development and performance-based incentives.

Qualifications

• Proven experience as a Telecommunications Technician or in a similar technical support role.
• Strong understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPNs.
• Familiarity with various telecommunications equipment and protocols (e.g., VoIP, fiber optics, cellular).
• Excellent diagnostic and problem-solving abilities.
• Proficiency with remote access tools and ticketing systems.
• Strong communication skills, both written and verbal, with the ability to explain technical concepts clearly.

Responsibilities

• Provide remote technical support and troubleshooting for telecommunications hardware, software, and network issues.
• Diagnose and resolve customer-reported problems via phone, email, and remote access tools.
• Perform remote configuration, installation, and maintenance of network devices and services.
• Document all technical issues, solutions, and customer interactions accurately in the ticketing system.
• Escalate complex unresolved issues to senior technical staff or specialized teams.
• Monitor network performance and proactively identify potential problems.

Skills

Networking concepts

Remote troubleshooting

VoIP

VPNs

Customer communication

Tools

Ticketing systems

Remote access tools

Job description

Our client is seeking a dedicated and self-motivated Remote Telecommunications Technician to join their expanding support network. This position allows you to provide essential technical assistance and problem resolution for telecommunications infrastructure from the comfort of your own home office. You will be responsible for diagnosing and resolving a wide range of technical issues related to network connectivity, equipment, and services for customers. This is an ideal role for an experienced technician who thrives in a remote work environment and possesses excellent communication and troubleshooting skills, contributing to customer satisfaction and network reliability.

Key Responsibilities

• Provide remote technical support and troubleshooting for telecommunications hardware, software, and network issues.
• Diagnose and resolve customer-reported problems via phone, email, and remote access tools.
• Perform remote configuration, installation, and maintenance of network devices and services.
• Document all technical issues, solutions, and customer interactions accurately in the ticketing system.
• Escalate complex unresolved issues to senior technical staff or specialized teams.
• Monitor network performance and proactively identify potential problems.

Requirements

• Proven experience as a Telecommunications Technician or in a similar technical support role.
• Strong understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPNs.
• Familiarity with various telecommunications equipment and protocols (e.g., VoIP, fiber optics, cellular).
• Excellent diagnostic and problem-solving abilities.
• Proficiency with remote access tools and ticketing systems.
• Strong communication skills, both written and verbal, with the ability to explain technical concepts clearly.

Benefits

• Competitive salary and potential for performance-based incentives.
• Fully remote work arrangement, offering flexibility and work-life balance.
• Company-provided equipment and software licenses.
• Opportunities for continuous learning and professional development in the telecom field.
• A supportive virtual team environment focused on collaboration and success.