Hybrid Customer Support Specialist

Placements24; East London; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Health benefits

Paid training program

Job summary

Placements24 in East London is seeking a friendly and efficient Customer Support Representative to join their dedicated team. You will be the first point of contact for customers, providing help with inquiries and resolving issues to ensure a positive experience with our client's services.

This role emphasizes strong communication, problem-solving, and CRM record-keeping, with a hybrid work arrangement and paid training to support success and growth.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or call center preferred.
• Excellent communication and active listening skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in basic computer applications and ability to learn new software quickly.
• A positive attitude and a genuine desire to help customers.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve issues; escalate when necessary.
• Maintain detailed records in the CRM system.
• Identify priority or recurring issues and escalate to management.
• Process orders, forms, and requests as needed.

Skills

Customer service

Active listening

Communication

Problem solving

Learning new software

Education

High school diploma

Tools

CRM systems

MS Office

Job description

Placements24 in East London is seeking a friendly and efficient Customer Support Representative to join their dedicated team. You will be the first point of contact for customers, providing help with inquiries and resolving issues to ensure a positive experience with our client's services.

This role emphasizes strong communication, problem-solving, and CRM record-keeping, with a hybrid work arrangement and paid training to support success and growth.