Technical Support Specialist: Resolve, Guide & Delight

Placements24; East London; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Medical & retirement plans

Paid training

Advancement opportunities

Supportive team

Central office location

Team-building activities

Job summary

Placements24 is seeking a dedicated Technical Support Agent to join our Queenstown team. You will diagnose hardware, software, and network issues, guide users through installations, and document all interactions to ensure a high level of customer satisfaction.

The role emphasizes frontline technical assistance, clear communication, and teamwork in a professional environment that values innovation and customer success.

Qualifications

• Previous experience in a technical support or helpdesk role.
• Strong knowledge of computer hardware and operating systems.
• Familiarity with network troubleshooting and IT infrastructure basics.
• Excellent problem-solving and communication skills.

Responsibilities

• Respond to customer technical inquiries via phone, email, and ticketing system.
• Diagnose hardware, software, and network issues and provide effective solutions.
• Guide customers through installation, configuration, and troubleshooting processes.
• Document all technical support interactions and outcomes; escalate unresolved issues.

Skills

Technical support

Hardware knowledge

Networking basics

Ticketing system

Tools

Ticketing system

Job description

Placements24 is seeking a dedicated Technical Support Agent to join our Queenstown team. You will diagnose hardware, software, and network issues, guide users through installations, and document all interactions to ensure a high level of customer satisfaction.

The role emphasizes frontline technical assistance, clear communication, and teamwork in a professional environment that values innovation and customer success.