Tele-Sales Operations Lead: Order Management & Data Quality

PepsiCo Inc.; South Africa; On-site; ZAR 420,000 - 640,000; Full time

Job summary

PepsiCo Inc. is seeking a hands-on Sales Admin Lead to own the end-to-end telecom sales operation for the bakery, ensuring accurate order capture and timely production order finalization.

You will oversee a tele sales team, validate pricing and discounts, and maintain master data quality in DRM while generating daily, weekly, and monthly performance reports for Sales, Production, and Distribution.

Qualifications

• Diploma/Degree in Business Administration, Sales Management, or related.
• 3-5 years' sales admin/tele sales/order management experience (FMCG/bakery preferred).
• 1-2 years' supervisory experience leading teams in a high-volume environment.
• Strong Excel skills (pivot tables, lookups, basic formulas; Power Query/Power BI advantageous).
• Experience with DRM and ERP (SAP) and telephony/CRM tools.

Responsibilities

• Lead, coach the tele sales team; align to service targets and ensure accurate order capture.
• Finalize daily production orders on time; communicate changes to Production, Dispatch, and variances.
• Enforce pricing/discount controls, handle approvals, and maintain audit-ready records.
• Own DRM master data (customer, route/day, delivery frequency) and run integrity checks.
• Build and automate daily/weekly/monthly reporting packs for Sales, Production, Distribution, Finance, and Leadership.
• Interface daily with Production Planning, Dispatch, Distribution, Finance, DRM, and Depot Managers to communicate constraints.
• Monitor DRM data quality and stop-supply flags as needed.

Skills

Sales administration

Team leadership

Excel

Communication

Attention to detail

Education

Diploma/Degree in Business Administration, Sales Management, or related

Tools

SAP ERP

CRM tools

Power BI

Job description

PepsiCo Inc. is seeking a hands-on Sales Admin Lead to own the end-to-end telecom sales operation for the bakery, ensuring accurate order capture and timely production order finalization.

You will oversee a tele sales team, validate pricing and discounts, and maintain master data quality in DRM while generating daily, weekly, and monthly performance reports for Sales, Production, and Distribution.