Technical/Underwriting Sales Manager - Short Term Insurance

ManpowerGroup Malta; Gauteng; On-site; ZAR 900,000 - 1,320,000; Full time

Job summary

ManpowerGroup Malta is seeking an experienced Underwriting Team Lead in Gauteng to manage Personal Lines and Commercial quotations within delegated authority, ensuring alignment with underwriting guidelines and SOPs.

You will lead a team, coach sales staff, monitor performance, and coordinate rollouts of new systems and product launches. Strong Excel skills and FAIS compliance are essential.

Qualifications

• Matric (Grade 12).
• Full qualification in Short-Term Insurance (NQF 4) or higher.
• RE5 essential; RE1 advantageous.
• FAIS Fit & Proper; CPD compliance.
• Minimum 5 years' underwriting or technical sales in short-term insurance.
• Sound knowledge of Personal Lines and Commercial products, rating and wordings.
• Experience with reinsurance, treaty limits and facultative placements.
• Minimum 3 years' experience managing a team.
• Intermediate to advanced Excel; Word and Outlook proficiency.
• Experience with specialist classes such as products liability (advantageous).
• Experience training adults and developing training material (advantageous).
• Experience testing new systems or quoting platforms (advantageous).
• Experience on TIAL Operating System (System A) is highly advantageous.
• Own transport; willing to work overtime and after-hours when required.

Responsibilities

• Approve and rate Personal Lines and Commercial quotations within delegated authority; refer risks outside mandate.
• Ensure new business issued in line with SOPs, guidelines and treaty limits.
• Manage specialist classes (e.g., products liability) including risk assessment and policy wordings.
• Assist with reinsurance administration, including facultative placements.
• Conduct technical due diligence on broker books and report findings.
• Act as escalation point for technical queries from sales staff, brokers and PMs.
• Investigate and resolve complaints; report to Management and Compliance when required.
• Train and coach sales staff on products, underwriting guidelines and platforms.
• Keep team FAIS Fit & Proper and CPD compliant.
• Lead the team: set objectives, manage performance, review, and succession planning.
• Collaborate with Operations Manager to improve sales processes and service levels.
• Prepare monthly reports (quotes, sales, closing rates, declines, commission) and due diligence findings.
• Test new systems and platforms and coordinate rollouts within Sales.

Skills

Team leadership

Quoting platforms

Coaching

Underwriting knowledge

Risk assessment

Client relationship

Education

Short-Term Insurance (NQF 4)

Higher Certificate in Short-Term Insurance (NQF 5)

RE5 certification

FAIS Fit & Proper knowledge

Tools

Excel

Word

Outlook

Job description

Key Responsibilities:

• Approve and rate Personal Lines and Commercial quotations within a delegated authority, referring risks outside your mandate to Underwriting
• Ensure new business is issued in line with SOPs, underwriting guidelines and treaty limits
• Manage specialist product classes (such as products liability), including risk assessment, rating and policy wordings
• Assist with reinsurance administration, including facultative placements for risks exceeding treaty limits
• Conduct technical due diligence on broker books of business and report findings and recommendations
• Act as the escalation point for technical queries from sales staff, brokers and Portfolio Managers
• Investigate and resolve complaints, reporting to Management and Compliance where required
• Train and coach sales staff on products, underwriting guidelines, procedures and quoting platforms, and develop internal training manuals
• Keep the team FAIS Fit & Proper and compliant with CPD requirements
• Lead the team: set objectives, manage performance, run reviews and support career and succession planning
• Work with the Operations Manager to improve sales processes, productivity and service levels
• Prepare monthly reports (quotes, sales, closing rates, declines and commission), plus technical reporting on referrals and due diligence findings
• Test new systems, quoting platforms and product launches before they go live, and coordinate rollouts within Sales

What We're Looking For:

• Matric (Grade 12)
• Full qualification in Short-Term Insurance (NQF 4); Higher Certificate in Short-Term Insurance (NQF 5) or higher advantageous
• RE5 essential; RE1 advantageous
• FAIS Fit & Proper, including class-of-business training and CPD
• Minimum 5 years' underwriting or technical sales experience in short-term insurance
• Sound technical knowledge of Personal Lines and Commercial products, rating and policy wordings
• Working knowledge of reinsurance, including treaty limits and facultative placements
• Minimum 3 years' experience managing a team
• Intermediate to advanced Excel, and proficiency in Word and Outlook
• Experience in specialist classes such as products liability (advantageous)
• Experience training adults and developing training material (advantageous)
• Experience testing new systems or quoting platforms (advantageous)
• Experience on the TIAL Operating System (System A), highly advantageous
• Own transport, and willingness to work overtime and be available after hours from time to time

Please note only shortlisted candidates will be contacted