Personal Lines Sales Manager

MANPOWER Group; Gauteng; On-site; ZAR 720,000 - 960,000; Full time

Job summary

MANPOWER Group in Gauteng seeks a Senior Personal Lines Sales Team Lead to drive monthly and annual premium targets and coach a four-person team to deliver high performance. You will manage broker relationships, ensure profitable growth, and maintain compliance with FAIS and CPD requirements.

The role requires a proven track record in leading sales teams, broker recruitment, and a strong understanding of Personal Lines insurance products within South Africa.

Qualifications

• Must have Grade 12 and relevant insurance qualifications.
• FISCA/RE5 registration or in progress is preferred.
• 3+ years leading a sales team with direct reports.

Responsibilities

• Achieve monthly and annual Personal Lines premium sales targets.
• Maintain a closing rate on new business quotes.
• Keep loss ratio below 60% by writing profitable business.
• Identify and sign up new select brokers; grow opportunities within broker base.
• Lead, coach and develop a team of four Personal Lines Consultants; set targets.
• Conduct regular performance reviews and development plans.
• Recruit and onboard consultants; ensure FAIS Fit & Proper and CPD compliance.
• Build a high-performance sales culture and reward results.
• Report on portfolio and team performance at Sales Manco.
• Communicate product/process updates to brokers and arrange training.

Skills

Leadership

Coaching

Target setting

Performance management

Broker service

MS Word/Excel/Outlook

TIAL OS

Education

Grade 12

NQF Level 4 Short-Term Insurance

Higher Certificate in Short-Term Insurance (NQF Level 5)

RE5 and FSCA Register

Tools

TIAL Operating System (System A)

Job description

Key Responsibilities:

• Achieve monthly and annual Personal Lines premium sales targets, individually and as a team
• Achieve the agreed closing rate on new business quoted
• Keep the new business loss ratio below 60% by writing profitable business
• Identify and sign up at least 5 new select brokers per year, and unlock new opportunities within the existing broker base
• Lead, coach and develop a team of four Personal Lines Consultants, setting targets and monitoring broker visits, quotes and closing rates
• Hold regular one-on-ones, conduct performance reviews and agree development plans
• Recruit and onboard consultants, and keep the team FAIS Fit & Proper, including CPD requirements
• Build a motivated, high-performance sales culture, recognising and rewarding results
• Report on portfolio and team performance at Sales Manco
• Communicate product and process updates to brokers and arrange broker training where needed
• Ensure new brokers are signed up in line with appointment and compliance requirements
• Help resolve internal problems and broker complaints, escalating where required
• Work with regional sales, technical sales and operations colleagues to deliver seamless broker service

What We're Looking For:

• Grade 12
• NQF Level 4 Short-Term Insurance qualification (120–150 credits), obtained or currently studying towards it
• Higher Certificate in Short-Term Insurance (NQF Level 5) or higher highly advantageous
• RE5 and evidence of being on the FSCA Register (DOFA date)
• Minimum 3 years' experience managing a sales team with direct reports, including target setting, performance management and coaching
• Minimum 3–5 years' Personal Lines insurance sales experience
• Proficiency in Microsoft Word, Excel and Outlook
• Experience on the TIAL Operating System (System A) highly advantageous
• Knowledge of market trends, competitors and external factors affecting the business (advantageous)
• A valid driver's licence, and willingness to travel nationally and be away from home from time to time