Technical Sales Manager - Short Term Insurance

ManpowerGroup Malta; Gauteng; On-site; ZAR 600,000 - 900,000; Full time

Job summary

ManpowerGroup Malta is seeking an experienced underwriting team leader to approve and price Personal Lines and Commercial risks within delegated authority. The role requires strong technical knowledge, reinsurance exposure and a track record of mentoring sales staff.

The successful candidate will drive process improvements, oversee training programs, ensure regulatory compliance, and manage performance across a mid-size underwriting team in Gauteng.

Qualifications

• Matric (Grade 12) and Short-Term Insurance qualification required.
• RE5 essential; RE1 advantageous.
• FAIS Fit & Proper with CPD.
• Minimum 5 years underwriting or technical sales in short-term insurance.
• Experience managing a team (3+ years).

Responsibilities

• Approve and rate Personal Lines and Commercial quotations within delegated authority.
• Ensure new business issued per SOPs and guidelines.
• Manage specialist classes (e.g., products liability) including rating and wordings.
• Assist with reinsurance administration including facultative placements.
• Conduct technical due diligence on broker books and report findings.
• Escalation point for technical queries from sales staff and brokers.
• Train sales staff and develop training manuals; ensure CPD compliance.
• Lead the team: set objectives, manage performance, conduct reviews.
• Collaborate with Operations Manager to improve sales processes and service levels.
• Prepare monthly quotes, sales, closing rates, declines and commission reports.
• Test new systems and quoting platforms before go-live and coordinate rollouts.

Skills

Underwriting

Team leadership

Training & coaching

CPD compliance

Excel proficiency

System testing

Quoting platforms

TIAL OS experience

Attention to detail

Problem-solving

Education

Matric (Grade 12)

Short-Term Insurance qualification (NQF 4)

Higher Certificate in Short-Term Insurance (NQF 5)

Tools

Excel

Word

Outlook

Job description

Key Responsibilities:

• Approve and rate Personal Lines and Commercial quotations within a delegated authority, referring risks outside your mandate to Underwriting
• Ensure new business is issued in line with SOPs, underwriting guidelines and treaty limits
• Manage specialist product classes (such as products liability), including risk assessment, rating and policy wordings
• Assist with reinsurance administration, including facultative placements for risks exceeding treaty limits
• Conduct technical due diligence on broker books of business and report findings and recommendations
• Act as the escalation point for technical queries from sales staff, brokers and Portfolio Managers
• Investigate and resolve complaints, reporting to Management and Compliance where required
• Train and coach sales staff on products, underwriting guidelines, procedures and quoting platforms, and develop internal training manuals
• Keep the team FAIS Fit & Proper and compliant with CPD requirements
• Lead the team: set objectives, manage performance, run reviews and support career and succession planning
• Work with the Operations Manager to improve sales processes, productivity and service levels
• Prepare monthly reports (quotes, sales, closing rates, declines and commission), plus technical reporting on referrals and due diligence findings
• Test new systems, quoting platforms and product launches before they go live, and coordinate rollouts within Sales

What We're Looking For:

• Matric (Grade 12)
• Full qualification in Short-Term Insurance (NQF 4); Higher Certificate in Short-Term Insurance (NQF 5) or higher advantageous
• RE5 essential; RE1 advantageous
• FAIS Fit & Proper, including class-of-business training and CPD
• Minimum 5 years' underwriting or technical sales experience in short-term insurance
• Sound technical knowledge of Personal Lines and Commercial products, rating and policy wordings
• Working knowledge of reinsurance, including treaty limits and facultative placements
• Minimum 3 years' experience managing a team
• Intermediate to advanced Excel, and proficiency in Word and Outlook
• Experience in specialist classes such as products liability (advantageous)
• Experience training adults and developing training material (advantageous)
• Experience testing new systems or quoting platforms (advantageous)
• Experience on the TIAL Operating System (System A), highly advantageous
• Own transport, and willingness to work overtime and be available after hours from time to time