Technical Sales Manager

MANPOWER Group; Gauteng; Sur place; ZAR 900 000 - 1 200 000; Plein temps

Résumé du poste

MANPOWER Group in South Africa’s Gauteng region seeks an experienced underwriting leader to manage personal lines and commercial portfolios. You will rate and approve quotations, ensure compliance with SOPs and treaty limits, and coach the sales team on platforms and product knowledge.

You will oversee reinsurance activities, perform broker due-diligence, and drive process improvements while maintaining CPD and FAIS standards.

Qualifications

• Matric (Grade 12) is required.
• Full qualification in Short-Term Insurance (NQF 4) and higher (NQF 5 advantageous).
• RE5 is essential; RE1 advantageous.
• FAIS Fit & Proper and CPD compliance are mandatory.
• Minimum 5 years underwriting or technical sales in short-term insurance.
• Minimum 3 years’ experience leading a team.

Responsabilités

• Approve and rate Personal Lines and Commercial quotations within delegated authority.
• Ensure new business aligns with SOPs, underwriting guidelines and treaty limits.
• Lead specialist classes (e.g., products liability) including risk assessment and policy wording.
• Assist with reinsurance administration and facultative placements beyond treaty limits.
• Conduct due diligence on broker books and report findings.
• Act as escalation point for technical queries from sales staff, brokers and PMs.
• Investigate complaints and report to Management and Compliance.
• Train sales staff on products, guidelines, procedures and quoting platforms.
• Maintain FAIS Fit & Proper and CPD compliance.
• Set objectives, manage performance and support career development.
• Collaborate with Operations Manager to improve processes and service levels.
• Prepare monthly quotes, sales, closing rates, declines and commissions reports.
• Test new systems and platforms and coordinate rollouts within Sales.

Connaissances

Underwriting

Team leadership

Reinsurance

Quoting platforms

Excel

Policy wordings

CPD compliance

FAIS compliance

RE5

Mobility

Overtime willing

System A (TIAL OS)

MS Word

Outlook

Formation

NQF 4 Short-Term Insurance

NQF 5 Higher Certificate Short-Term Insurance

RE5

RE1 advantageous

Outils

TIAL OS (System A)

MS Word

Outlook

Description du poste

Key Responsibilities:

• Approve and rate Personal Lines and Commercial quotations within a delegated authority, referring risks outside your mandate to Underwriting
• Ensure new business is issued in line with SOPs, underwriting guidelines and treaty limits
• Manage specialist product classes (such as products liability), including risk assessment, rating and policy wordings
• Assist with reinsurance administration, including facultative placements for risks exceeding treaty limits
• Conduct technical due diligence on broker books of business and report findings and recommendations
• Act as the escalation point for technical queries from sales staff, brokers and Portfolio Managers
• Investigate and resolve complaints, reporting to Management and Compliance where required
• Train and coach sales staff on products, underwriting guidelines, procedures and quoting platforms, and develop internal training manuals
• Keep the team FAIS Fit & Proper and compliant with CPD requirements
• Lead the team: set objectives, manage performance, run reviews and support career and succession planning
• Work with the Operations Manager to improve sales processes, productivity and service levels
• Prepare monthly reports (quotes, sales, closing rates, declines and commission), plus technical reporting on referrals and due diligence findings
• Test new systems, quoting platforms and product launches before they go live, and coordinate rollouts within Sales

What We're Looking For:

• Matric (Grade 12)
• Full qualification in Short-Term Insurance (NQF 4); Higher Certificate in Short-Term Insurance (NQF 5) or higher advantageous
• RE5 essential; RE1 advantageous
• FAIS Fit & Proper, including class-of-business training and CPD
• Minimum 5 years' underwriting or technical sales experience in short-term insurance
• Sound technical knowledge of Personal Lines and Commercial products, rating and policy wordings
• Working knowledge of reinsurance, including treaty limits and facultative placements
• Minimum 3 years' experience managing a team
• Intermediate to advanced Excel, and proficiency in Word and Outlook
• Experience in specialist classes such as products liability (advantageous)
• Experience training adults and developing training material (advantageous)
• Experience testing new systems or quoting platforms (advantageous)
• Experience on the TIAL Operating System (System A), highly advantageous
• Own transport, and willingness to work overtime and be available after hours from time to time