Technical Team Leader

Ubuntu RM; Gauteng; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Ubuntu RM is seeking a proactive Team Leader to guide and mentor our technical staff, ensuring top performance and service delivery for clients in Gauteng. The role blends leadership with hands-on technical guidance and strong collaboration with sales.

You will act as the main technical contact for clients, translate complex solutions into clear proposals, and help optimize processes across technical, operational, and sales teams while staying abreast of industry developments.

Qualifications

• Experience leading and mentoring a technical team.
• Ability to communicate technical concepts to clients.
• Proven ability to collaborate with sales and operations.

Responsibilities

• Lead, mentor, and support the technical team to ensure optimal performance.
• Provide technical guidance and troubleshooting support.
• Act as a key technical contact for clients and build relationships.
• Support sales with technical input and prepare solution recommendations.
• Monitor service delivery standards and coordinate with departments.

Skills

Team leadership

Technical support

Client relationship management

Technical consultation

Sales support

Process improvement

Job description

Team Leadership & Technical Support

• Lead, mentor, and support the technical team to ensure optimal performance and service delivery.
• Provide technical guidance and troubleshooting support to technicians and team members.
• Ensure technical work is completed according to company standards and client requirements.
• Assist with the escalation and resolution of complex technical issues.
• Identify skills gaps and training requirements within the team.

Client Engagement & Relationship Management

• Act as a key technical point of contact for clients.
• Communicate technical information and solutions to clients in a clear and professional manner.
• Attend client meetings when technical expertise is required.
• Build and maintain strong relationships with clients through exceptional service and support.
• Assist clients in identifying suitable solutions and products that meet their operational requirements.

Technical Consultation & Solution Support

• Provide technical advice and recommendations on products and solutions.
• Support the sales team by providing technical input during client engagements.
• Assist in preparing quotations, proposals, and solution recommendations.
• Ensure recommended solutions align with client needs and company capabilities.
• Stay updated on industry developments, technologies, and product offerings.

Operational Management

• Monitor service delivery standards and client satisfaction.
• Ensure effective coordination between technical, operational, and sales teams.
• Assist in improving processes and efficiencies within the department.
• Support the achievement of departmental and business objectives