Desktop and and Site Support Engineer (364) Senior

ATS Client; Cape Town; On-site; ZAR 260,000 - 380,000; Full time

Job summary

ATS Client in Cape Town is seeking a practical IT support specialist to deliver first-line helpdesk services, manage Windows 10 endpoints, Office 365, and laptop maintenance while imaging OS and deploying antivirus.

You will document configurations, allocate resources, and work with teams to resolve issues, using strong problem-solving and collaboration to ensure service levels and up-to-date systems.

Qualifications

• Experience supporting Windows 10, Microsoft Office 365 and Windows systems.
• Laptop OS installation and maintenance experience.
• PC & Laptop hardware maintenance experience.
• Proficient in Microsoft Office and Microsoft Teams.
• Understanding of Avaya, Helpdesk, Citrix and Server toolsets.
• Experience supporting Windows 10, Windows 7, Stratodesk and Citrix environments.
• Strong problem-solving and decision-making skills to diagnose issues.

Responsibilities

• Understand and implement IT support procedures for first-line helpdesk.
• Answer helpdesk calls and allocate resources accordingly.
• Support Windows 10 endpoints and Microsoft Office 365.
• Perform laptop maintenance, OS imaging and rebuilding as needed.
• Deploy antivirus software to endpoints and ensure compliance.
• Deliver assigned project tasks within the agreed timescale.
• Keep documentation and configurations up to date.

Skills

Windows 10 support

Office 365 support

Laptop OS installation

Hardware maintenance

MS Office & Teams proficiency

Problem-solving

Decision-making

Communication

Tools

Avaya

Helpdesk

Citrix

Server

Job description

Overview

Ensuring that Teleperformance IT support procedures are followed. 1st line IT support, answering helpdesk calls and allocating resources. Supporting Windows 10 endpoints and Microsoft Office 365. Laptop maintenance, OS imaging & rebuilding. Deploying Anti-virus software to endpoints. Deliver all assigned project tasks within the agreed timescale. Ensuring documentation and configurations are up to date.

Qualifications

• Previous experience in supporting Windows 10, Microsoft Office 365, Windows systems, Laptop OS installation and maintenance
• Experience of PC & Laptop Hardware maintenance
• Proficient in Microsoft Office and Microsoft Teams
• Understanding of Avaya, Helpdesk, Citrix, Server and other technical toolsets
• Experience supporting Windows 10, Windows 7, Stratodesk and Citrix environments
• Have strong problem and decision-making skills to effectively diagnose technical issues within their remit and identify the right SMEs to support resolution of issues

Responsibilities

Emotional Intelligence

Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of action. Listens actively to the (emotional) needs of your team members, strives to understand them and acts appropriately to build positive relationships.

Entrepreneurship

Visionary leadership often requires taking initiative, managing risks, and driving innovation.

Communication

Clear, persuasive, and empathetic communication is a cornerstone of effective leadership.

Collaboration

Effective interpersonal skills are essential for teamwork and building strong professional relationships.

Open-Mindedness

Being receptive to different perspectives helps in building meaningful relationships.

Solution Orientation

Problem-solving is the process of analyzing an issue, finding its causes, and figuring the best way to fix it. Solution orientation is the mindset of focusing on solutions instead of just the problem. They work together because: Problem-solving helps understand the issue. Solution orientation keeps to things positive and action-focused instead of getting stuck on obstacles. Together, they ensure both analysis and action to fix problems efficiently.

Process Excellence

Achievement-oriented individuals strive for efficiency and effectiveness in their work.

Critical Thinking

They analyze situations to overcome obstacles and achieve results.