Point Of Sale Supervisor - V&A Waterfront

adidas AG; Cape Town; On-site; ZAR 90,000 - 130,000; Full time

Job summary

Adidas in Cape Town seeks an experienced Retail Cashier to manage till operations, handle payments, issue receipts and assist customers with queries. The role emphasizes accurate pricing, cash control, and efficient checkout processes to maximize customer satisfaction.

You will greet customers, process transactions, promote Adidas clubs and add-ons, and support store housekeeping and POS admin with a focus on high service standards and smooth operations.

Qualifications

• Minimum 5 years' work experience as a Retail Cashier or similar role.
• Matric certificate.
• Basic PC knowledge and cash handling proficiency.

Responsibilities

• Manage schedules for till operators to align with peak hours and avoid long queues.
• Inform management of cash overs and under banks and assist investigations.
• Handle transactions with customers using cash registers.
• Scan goods and ensure pricing is accurate.
• Collect payments whether in cash or credit.
• Issue receipts, refunds, change or tickets.
• Redeem coupons and vouchers.
• Cross-sell products and promote new items to increase UPT.
• Sell add-ons at POS to boost upsell.
• Resolve customer complaints and provide relevant information.
• Greet customers when entering or leaving the store.
• Maintain clean and tidy checkout areas.
• Track transactions on balance sheets and report discrepancies.
• Bag packages and handle merchandise returns/exchanges.
• Drive CRM and NPS as the in-store customer contact channel.
• Ensure POS audits and admin tasks are completed daily.

Skills

Basic PC knowledge

POS familiarity

Numeracy

Attention to detail

Communication skills

Time management

Customer service

Investigation skills

Education

Matric certificate

Job description

PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:

• To manage all transactions with customers accurately and efficiently, on the POS system.
• Receiving payments and issuing receipts, gift-wrapping packages, and keeping track of all cash and credit transactions.
• Ensure all sale and refund transactions run smoothly and will help maximize customer satisfaction.
• Keep track record of speed points and all related weekly checklist.
• To ensure all House Of Retail policies, rules and procedures are adhered to at POS.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage schedules for till operators to align with peak hours and avoid creating long queues
• Inform management for any cash overs and under banks and help with investigations
• Manage transactions with customers using cash registers.
• Scan goods and ensure pricing is accurate.
• Collect payments whether in cash or credit.
• Issue receipts, refunds, change or tickets.
• Redeem coupons and vouchers.
• Cross-sell products and introduce new ones.
• Sell add-ons to customers to increase UPT.
• Resolve customer complaints, guide them, and provide relevant information.
• Greet customers when entering or leaving the store.
• Maintain clean and tidy checkout areas.
• Track transactions on balance sheets and report any discrepancies.
• Bag packages.
• Handle merchandise returns and exchanges.
• Driving CRM and NPS as a last point for customer contact in store.
• Sales responsibilities including add on sales i.e Socks, Caps etc at POS to increase UPT.
• Replenishment of sales floor.
• Housekeeping
• Ensure compliance with all audit checks related to POS admin.
• Ensure trainings are done for cashiers and monthly/quarterly refreshers
• Drive excellent customer service, educate consumers about adiclub to ensure consumer interaction and membership sales.
• Ensure all POS Operators have the necessary stationery to perform their duties.
• Ensure all admin related to POS is done daily

KEY RELATIONSHIPS:

• Customers, Peers, Store Manager and Deputy Manager.

KNOWLEDGE, SKILLS AND ABILITIES:

• Basic PC knowledge.
• Familiarity with electronic equipment, like cash register and POS.
• Strong numeracy skills.
• Attention to detail.
• Strong communication and time management skills.
• Customer satisfaction oriented.
• Good investigation skills and problem-solving skills

REQUISITE EDUCATION AND EXPERIENCE:

• Minimum 5 years' work experience as a Retail Cashier or in a similar role in sales.
• Matric certificate