Hybrid Service Desk Analyst — IT Support & Solutions

Placements24; East London; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Hybrid work arrangement

Professional certifications & training

Supportive team environment

Job summary

Placements24 is seeking a proactive Service Desk Analyst to join our client’s team serving clients in the Queenstown area. You will provide efficient IT support, handle inquiries, troubleshoot hardware, software, and network issues, and help maintain system performance in a hybrid work setting.

This role emphasizes user-focused communication, incident logging, and escalation as needed, with opportunities to contribute to the IT knowledge base and pursue professional certifications within the

Qualifications

• Experience in a service desk or IT support role.
• Strong understanding of IT systems and common applications.
• Excellent problem-solving and troubleshooting skills.
• User-focused communication and interpersonal abilities.

Responsibilities

• Log, prioritize, and resolve IT support requests from users via multiple channels.
• Diagnose and troubleshoot hardware, software, and network issues.
• Provide first-level support and escalate complex problems as needed.
• Maintain accurate incident records in the service desk system.
• Assist with user account management and access control.
• Contribute to development and maintenance of the IT knowledge base.

Skills

IT support

Troubleshooting

Communication

Customer focus

Job description

Placements24 is seeking a proactive Service Desk Analyst to join our client’s team serving clients in the Queenstown area. You will provide efficient IT support, handle inquiries, troubleshoot hardware, software, and network issues, and help maintain system performance in a hybrid work setting.

This role emphasizes user-focused communication, incident logging, and escalation as needed, with opportunities to contribute to the IT knowledge base and pursue professional certifications within the