Technical Support Specialist - Network Infrastructure

Placements24; East London; Híbrido; ZAR 360.000 - 540.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work arrangement

Medical aid

Retirement fund contributions

Career development opportunities

Descripción de la vacante

Placements24 is seeking a motivated Technical Support Specialist to join a leading IT infrastructure provider in East London, Eastern Cape. You will deliver advanced support for complex network issues, troubleshoot TCP/IP, DNS and VPNs, and balance remote and on-site tasks.

The role requires 3+ years in network tech support, hands-on experience with Cisco/Juniper/Ubiquiti gear, and relevant certifications. You will communicate clearly, document troubleshooting steps, and help maintain secure,

Formación

• Bachelor's degree or equivalent practical experience in IT field.
• Minimum 3 years in technical support focused on network infrastructure.
• Strong knowledge of TCP/IP, DNS, DHCP, VLANs, VPNs, and routing protocols.

Responsabilidades

• Provide Tier 2/3 technical support for network infrastructure issues, including routers, switches, firewalls, and Wi-Fi.
• Diagnose and resolve complex hardware, software, and connectivity problems for clients.
• Perform remote troubleshooting and on-site support within East London as needed.
• Maintain accurate records in the ticketing system and collaborate with engineering and sales teams.

Conocimientos

Problem-solving

Analytical thinking

Strong communication

Customer service

Educación

Bachelor's degree in Information Technology, Computer Science, or related field

Herramientas

Cisco hardware

Juniper hardware

Ubiquiti hardware

Descripción del empleo

About the Role

Our client, a leading provider of IT infrastructure solutions, is seeking a highly motivated Technical Support Specialist to join their team in East London, Eastern Cape. This role is critical in providing advanced technical support to clients experiencing issues with their network infrastructure. You will be responsible for troubleshooting connectivity problems, resolving hardware and software issues, and ensuring the optimal performance of client networks. The ideal candidate possesses a deep understanding of networking protocols, hardware, and common IT support challenges. This position involves a blend of remote and on-site support, requiring excellent communication skills, a problem-solving mindset, and the ability to manage multiple client requests efficiently. You will be a key point of contact for clients, ensuring their network operations run smoothly and securely.

Key Responsibilities

• Provide Tier 2/3 technical support for network infrastructure issues, including routers, switches, firewalls, and Wi-Fi solutions.
• Diagnose and resolve complex hardware, software, and connectivity problems for clients.
• Respond to support tickets and customer inquiries in a timely and professional manner.
• Perform remote troubleshooting and provide on-site support as needed within the East London area.
• Configure and deploy network devices according to client specifications.
• Maintain accurate records of support interactions, resolutions, and system configurations in the ticketing system.
• Collaborate with engineering and sales teams to elevate and resolve challenging technical issues.
• Develop and maintain technical documentation, FAQs, and knowledge base articles.
• Monitor network performance and identify potential issues proactively.
• Ensure client satisfaction through effective problem resolution and clear communication.

Requirements

• A Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Minimum of 3 years of experience in technical support, specifically focused on network infrastructure.
• Strong understanding of TCP/IP, DNS, DHCP, VLANs, VPNs, and routing protocols (e.g., OSPF, BGP).
• Hands-on experience with network hardware from vendors such as Cisco, Juniper, or Ubiquiti.
• Proficiency in troubleshooting network performance issues and security vulnerabilities.
• Excellent problem-solving and analytical skills.
• Strong communication and customer service skills, with the ability to explain technical concepts clearly.
• Must possess a valid driver's license and have reliable transportation for on-site visits.
• Ability to work independently and as part of a team, managing multiple priorities effectively.
• Relevant certifications such as CompTIA Network+, CCNA, or similar are highly desirable.

Benefits

Our client offers a competitive salary and a comprehensive benefits package, including medical aid and retirement fund contributions. This role offers a hybrid work arrangement, providing flexibility between remote and office-based work. Opportunities for professional development, including certifications and advanced training, will be provided. You will have access to modern diagnostic tools and IT equipment. Join a dynamic team that supports a diverse client base and contributes to critical business operations in the East London region. Potential for career growth within the IT support and network administration fields.