Technical Support Engineer

Placements24; Mtubatuba Local Municipality; On-site; ZAR 350,000 - 520,000; Full time

Benefits offered by this job

Competitive annual salary

Medical and retirement benefits

Opportunities for advanced training/cs

Generous annual leave and sick leave

In-office role in Richards Bay

Access to state-of-the-art IT hardware

Professional development programs

Job summary

WhatJobs Direct in Richards Bay, KwaZulu-Natal is seeking a skilled Technical Support Engineer to provide high-level IT support for hardware, software and network issues. You will diagnose complex problems, install and maintain IT systems, and contribute to knowledge bases and training for the team.

The role is on-site in Richards Bay with opportunities for professional development and certification, competitive compensation, and a supportive, collaborative work environment within a vibrant

Qualifications

• Minimum of 5 years of experience in IT support or a similar technical role.
• In-depth knowledge of Windows and Linux, networking protocols, and hardware.
• Proven experience troubleshooting complex technical issues.
• Strong analytical and problem-solving skills.
• IT certifications (e.g., CompTIA A+, Network+, MCSA) are highly advantageous.

Responsibilities

• Provide advanced technical support and troubleshooting for hardware, software, and network issues.
• Diagnose, troubleshoot, and resolve complex technical problems reported by users.
• Install, configure, and maintain IT systems and infrastructure.
• Develop and implement IT support policies and procedures.
• Conduct regular system audits and performance monitoring.
• Collaborate with IT management to plan and execute system upgrades and migrations.
• Create and maintain technical documentation, user guides, and knowledge base articles.
• Provide training and mentorship to junior IT support staff.

Skills

Advanced IT support

System administration

Networking

Troubleshooting

Documentation

Communication skills

Tools

Windows

Linux

VMware

Active Directory

Job description

About the Role Our client, WhatJobs Direct , is looking for a skilled and experienced Technical Support Engineer to join our dedicated team in Richards Bay, KwaZulu-Natal . This role is central to providing high-level technical assistance and ensuring the smooth operation of our client's systems. You will be the go-to expert for complex technical challenges, working closely with various departments to diagnose and resolve issues efficiently. We seek an individual with a deep understanding of technical infrastructure, excellent problem-solving capabilities, and a strong commitment to customer satisfaction. This is an on-site position, offering a stable and collaborative work environment within the vibrant community of Richards Bay . If you are a technically adept professional passionate about resolving intricate problems and contributing to system stability, we invite you to apply.

Key Responsibilities

• Provide advanced technical support and troubleshooting for hardware, software, and network issues.
• Diagnose, troubleshoot, and resolve complex technical problems reported by users.
• Install, configure, and maintain IT systems and infrastructure.
• Develop and implement IT support policies and procedures.
• Conduct regular system audits and performance monitoring.
• Collaborate with IT management to plan and execute system upgrades and migrations.
• Create and maintain technical documentation, user guides, and knowledge base articles.
• Provide training and mentorship to junior IT support staff.

Requirements

• Minimum of 5 years of experience in IT support, system administration, or a similar technical role.
• In-depth knowledge of operating systems (Windows, Linux), networking protocols, and hardware.
• Proven experience with troubleshooting complex technical issues.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills for effective collaboration.
• Relevant IT certifications (e.g., CompTIA A+, Network+, MCSA) are highly advantageous.
• Ability to work independently and as part of a team in a fast-paced environment.
• Reside in or be willing to relocate to the Richards Bay, KwaZulu-Natal area.

Benefits

• Competitive annual salary of R .
• Comprehensive medical and retirement benefits.
• Opportunities for advanced technical training and certifications.
• Generous annual leave and sick leave allowance.
• Stable, in-office role within the Richards Bay community.
• Access to state-of-the‑art IT equipment and resources.
• Professional development programs to enhance career growth.