Technical Support Engineer - Software Applications

Placements24; Durban; Hybrid; ZAR 480,000 - 720,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Life insurance

Professional development

Hybrid work

Team events

Job summary

Placements24 is seeking a skilled Technical Support Engineer to join our Durban team. You will provide high-level support for software applications, troubleshoot complex issues, and collaborate with engineering to reproduce bugs and validate fixes.

The role requires a 3-5 year track record in technical support or software engineering, strong OS/networking/SQL knowledge, and excellent communication. Hybrid work arrangement offered in Durban, KwaZulu-Natal.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 3-5 years of experience in a technical support or software engineering role, with a focus on application support.
• Strong understanding of operating systems (Windows, Linux), networking concepts, and databases (SQL).
• Proficiency in troubleshooting client-server applications and web technologies.
• Excellent analytical, debugging, and problem-solving skills.
• Superb communication and interpersonal skills, with the ability to explain complex technical issues clearly.
• Experience with scripting languages (e.g., Python, PowerShell) is a plus.
• Familiarity with ITIL best practices is desirable.
• Must be located in or able to commute to Durban, KwaZulu-Natal.

Responsibilities

• Provide high-level technical support for software applications, including installation, configuration, and troubleshooting.
• Analyze, diagnose, and resolve complex technical issues reported by customers, often involving in-depth investigation of logs and system behavior.
• Document technical solutions, workarounds, and best practices for internal knowledge base and customer use.
• Collaborate with the engineering and QA teams to reproduce bugs, test fixes, and provide feedback on product quality.
• Manage and prioritize support tickets, ensuring timely resolution and effective communication with clients throughout the process.
• Develop and deliver technical training materials to customers and internal support staff.
• Contribute to the continuous improvement of support processes and tools.
• Participate in on-call rotation as needed to provide 24/7 support coverage for critical issues.

Skills

Problem solving

Communication

SQL

Networking

Windows

Linux

Education

Bachelor's degree in Computer Science, IT or related field

Tools

Python

PowerShell

Job description

About the Role

Our client, a leader in enterprise software solutions, is seeking a skilled and dedicated Technical Support Engineer to join their growing team in Durban, KwaZulu-Natal.

Key Responsibilities

• Provide high-level technical support for software applications, including installation, configuration, and troubleshooting.
• Analyze, diagnose, and resolve complex technical issues reported by customers, often involving in-depth investigation of logs and system behavior.
• Document technical solutions, workarounds, and best practices for internal knowledge base and customer use.
• Collaborate with the engineering and QA teams to reproduce bugs, test fixes, and provide feedback on product quality.
• Manage and prioritize support tickets, ensuring timely resolution and effective communication with clients throughout the process.
• Develop and deliver technical training materials to customers and internal support staff.
• Contribute to the continuous improvement of support processes and tools.
• Participate in on-call rotation as needed to provide 24/7 support coverage for critical issues.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 3-5 years of experience in a technical support or software engineering role, with a focus on application support.
• Strong understanding of operating systems (Windows, Linux), networking concepts, and databases (SQL).
• Proficiency in troubleshooting client-server applications and web technologies.
• Excellent analytical, debugging, and problem-solving skills.
• Superb communication and interpersonal skills, with the ability to explain complex technical issues clearly.
• Experience with scripting languages ("e.g., Python, PowerShell") is a plus.
• Familiarity with ITIL best practices is desirable.
• Must be located in or able to commute to Durban, KwaZulu-Natal.

Benefits

• Our client offers a competitive salary package, reflecting the candidate's skills and experience.
• A comprehensive benefits package includes medical aid, retirement fund contributions, and life insurance.
• Opportunities for professional development are abundant, with access to advanced technical training, certifications, and conferences.
• The company culture promotes collaboration, continuous learning, and work-life balance.
• This position offers a hybrid work arrangement, providing a blend of office-based collaboration and remote flexibility.
• Enjoy working with a talented team on challenging projects in the heart of Durban, KwaZulu-Natal.
• Regular team events and employee recognition programs are part of our client's commitment to its staff.