Technical Support Engineer - Network Focus

Placements24; Centurion; Hybrid; ZAR 303,000 - 579,000; Full time

Benefits offered by this job

Remote-friendly contract

Flexible working hours

Professional development opportunities

Job summary

Placements24 invites applications for a Technical Support Engineer specializing in networking. Based remotely from Centurion, Gauteng, you will deliver expert-level support to enterprise clients, diagnose intricate network issues, and contribute to the stability and performance of advanced network solutions.

Key duties include troubleshooting routing, switching, firewall and VPNs; analyzing performance data; documenting configurations; and collaborating with engineering teams.

Qualifications

• Proven experience as a Technical Support Engineer with networking focus.
• In-depth knowledge of TCP/IP, BGP, OSPF, MPLS, and routing protocols.
• Experience with network security concepts (firewalls, IDS/IPS).
• Proficiency in network monitoring tools like SolarWinds and Nagios.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Certs such as CCNA or CCNP desirable.
• Experience in remote support environment.
• Bachelor's degree in Computer Science, Engineering, or related field.

Responsibilities

• Provide expert-level technical support for network-related issues to enterprise clients.
• Troubleshoot complex network problems, including routing, switching, firewalls, and VPNs.
• Analyze network performance data and identify optimization opportunities.
• Respond to customer inquiries and resolve issues within SLAs.
• Collaborate with engineering and product teams to resolve escalated issues.
• Develop and maintain documentation for network configurations and troubleshooting procedures.
• Conduct remote diagnostics and configuration of network devices.
• Stay updated on networking technologies and best practices.
• Provide training and guidance to junior support staff.
• Contribute to continuous improvement of support processes and tools.

Skills

Networking

TCP/IP

BGP

OSPF

MPLS

Firewall

CCNA/CCNP

Remote support

Education

Bachelor's degree in CS/Engineering

Tools

SolarWinds

Nagios

Job description

About the Role

Our client, a global leader in telecommunications infrastructure, is seeking a highly competent Technical Support Engineer with a specialization in networking to join their esteemed team. This role is pivotal in providing advanced technical assistance to enterprise clients, ensuring the stability and performance of their network solutions. Based in Centurion, Gauteng , this position is fully remote, allowing you to leverage your expertise from anywhere. You will be responsible for diagnosing intricate network issues, offering strategic solutions, and contributing to the continuous improvement of our client's service offerings. We are looking for a proactive problem-solver with a deep understanding of network protocols and a passion for customer success. This is a unique opportunity to work with cutting-edge technology and advance your career in a remote-first environment.

Key Responsibilities

• Provide expert-level technical support for network-related issues to enterprise clients.
• Troubleshoot complex network problems, including routing, switching, firewalls, and VPNs.
• Analyze network performance data and identify areas for optimization.
• Respond to customer inquiries and resolve issues within defined service level agreements (SLAs).
• Collaborate with engineering and product teams to resolve escalated technical issues.
• Develop and maintain comprehensive documentation for network configurations and troubleshooting procedures.
• Conduct remote diagnostics and configuration of network devices.
• Stay updated on the latest networking technologies and best practices.
• Provide training and guidance to junior support staff as needed.
• Contribute to the continuous improvement of support processes and tools.

Requirements

• Proven experience as a Technical Support Engineer or similar role, with a strong emphasis on networking.
• In-depth knowledge of TCP/IP, BGP, OSPF, MPLS, and other routing protocols.
• Experience with network security concepts and technologies (e.g., firewalls, IDS/IPS).
• Proficiency in network monitoring tools (e.g., SolarWinds, Nagios).
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to articulate technical solutions clearly.
• Relevant certifications such as CCNA, CCNP, or equivalent are highly desirable.
• Experience working in a remote support environment.
• Ability to work independently and manage time effectively.
• Bachelor's degree in Computer Science, Engineering, or a related field.

Benefits

• Highly competitive contract rate.
• Opportunity to work remotely on challenging projects.
• Gain exposure to advanced networking technologies.
• Flexible working hours.
• Professional development opportunities.
• Collaborate with a global team of experts.
• Potential for contract extension based on performance.